Voice Engineer

Voice Engineer (Cisco Webex Calling & Contact Center) Remote, but within 2 hours of Nashville, TN Full Time / Direct Hire (W2 only) Join a growing organization where communications systems are critical to business operations. We're seeking a Voice Engineer to lead the design, administration, and support of our Cisco Webex Calling and Webex Contact Center environments supporting 300+ locations nationwide.What You'll DoDesign, build, and maintain Cisco Webex Calling and Cisco Webex Contact Center solutions.Configure IVRs, call flows, auto attendants, hunt groups, call queues, and skills-based routing.Manage cloud PSTN, SIP trunking, DID inventory, number porting, and emergency calling compliance.Deliver reporting and analytics for operational leadership.Automate provisioning and administration using PowerShell, Python, and APIs.Support AI-enabled voice and contact center technologies.Serve as the Tier III escalation point for voice-related incidents and vendor management.Ensure compliance with voice recording, transcription, and communications requirements.Required Experience3+ years of Voice Engineering experience, including at least 2 years supporting cloud calling platforms.Hands-on experience with Cisco Webex Calling and/or Cisco Webex Contact Center administration.Strong understanding of contact center technologies, call routing, IVRs, and queue management.Experience partnering with internal stakeholders to solve business challenges across voice, text, social, and omnichannel communications platforms.Knowledge of SIP trunking, cloud PSTN, carrier management, QoS, SD-WAN, latency, and voice troubleshooting.Preferred QualificationsCisco Collaboration certifications.PowerShell or Python scripting and API integrations.AI-assisted contact center technologies.Experience supporting large, distributed enterprise environments.Cloud fax administration.Why Join Us?You'll serve as the primary technical owner of a highly visible communications platform supporting hundreds of locations. This role offers the opportunity to influence architecture, automation, reliability, and the overall communications strategy of the organization.#VoiceEngineer #Cisco #CiscoWebex #WebexCalling #WebexContactCenter #CCaaS #UCaaS #CloudVoice #ContactCenter #UnifiedCommunications #VoIP #SIP #Telephony #CloudCommunications #PowerShell #Python #APIIntegration #NetworkEngineering #SDWAN #QoS #CiscoCollaboration #InfrastructureJobs #TechJobs #HiringNow