Director, Implementation Services
About MTech SystemsMTech Systems is a global AI-powered FarmTech SaaS leader supporting the poultry and live animal protein industry. Our mission is to help producers make smarter, data-driven decisions by unifying complex operations into one intelligent, connected platform.If you're passionate about building high-performing teams, delivering enterprise software at scale, and shaping the future of SaaS delivery, we want to meet you.About The RoleWe are seeking an execution-focused Director, Implementation Services to lead and scale enterprise SaaS delivery across North America, with a strong mandate to expand into a global operating model (LATAM, EMEA).This leader will own the end-to-end implementation lifecycle—from customer onboarding through go-live and hypercare—ensuring successful delivery of complex, multi-month to multi-year enterprise deployments.This is a highly visible, hands-on leadership role ideal for someone who thrives in ambiguity, brings strong process discipline, and can elevate delivery teams into a best-in-class Professional Services organization.What You’ll DoOwn Enterprise Implementation & DeliveryLead execution of enterprise SaaS implementations across a global customer baseOversee delivery from project kickoff through go-live, stabilization, and hypercareEnsure success across requirements validation, system configuration, integrations, and deployment readinessServe as the escalation point for critical customer issues and delivery risksDrive Operational ExcellenceStandardize implementation processes to improve scalability and efficiencyEstablish governance frameworks (KPIs, SLAs, milestones, resource planning)Build a metrics-driven delivery model focused on quality, cycle time, and customer outcomesPartner cross-functionally with Product, Engineering, Customer Success, and SupportLead & Scale Global TeamsLead a distributed organization (~50+ team members across NA, LATAM, EMEA)Develop regional leaders and frontline managersBuild a high-performance culture focused on accountability, execution, and continuous improvementOwn Customer RelationshipsPartner with enterprise customers on complex, long-duration implementations (6 months–multi-year)Manage executive-level expectations in high-stakes environments (ERP, finance, operations systems)Collaborate with Sales and Customer Success to drive onboarding success and long-term retentionSolve High-Impact Delivery ChallengesLead resolution of escalations, resource constraints, and delivery gapsAct as a hands-on problem solver in high-risk or strategic programsLead execution of enterprise SaaS implementations across a global customer baseWhat We’re Looking For (Must-Haves)10–15+ years in SaaS implementation, delivery, or Professional Services leadershipProven experience leading enterprise SaaS implementation organizationsTrack record managing teams of ~30–75+ across multiple regionsDeep experience delivering complex, long-cycle enterprise implementations (6 months to multi-year)Strong background in customer-facing delivery for mission-critical systems (ERP, finance, operations)Experience building and scaling delivery organizations in high-growth SaaS environmentsNice to HaveExperience with financial, accounting, or operational SaaS platformsBackground in data-heavy enterprise implementationsExperience leading multi-region delivery teams (NA, LATAM, EMEA)Core CompetenciesExecution-first leadership mindsetStrong process and operational rigorAbility to quickly assess and fix delivery gapsExecutive-level customer presence and credibilityGlobal leadership and cross-cultural effectivenessTalent development and team buildingWhy Join UsLead a transformational function within a growing global SaaS companyShape how enterprise customers successfully implement and realize value from our platformOpportunity to build a world-class delivery organization at scalePartner with leadership to define global implementation strategy