Audit Support Specialist

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: The primary responsibility is to support the Service Provider Compliance Audit team in monitoring quality, compliance, and performance of all Service Providers contracted by Portfolio Recovery Associates for outsourced collections. PLEASE NOTE: This role has a HYBRID work arrangement, combining Remote and Onsite work from our Norfolk, VA office. (3 days a week onsite/ 2 days a week Remote. 40-hour work week, with flexible working hours). Key Responsibilities (other duties may be assigned Conducts remote audits of External Vendors and Recovery Service Providers which include: Judgment, Cost, NSF, SIF-PIF, and Performance reviews on pre-selected accounts. nthly Calibration Audits with Service Providers to include Balance and Inventory Reconciliations, Financial Reconciliations, Statute of Limitation Audits, Telephone Call Monitoring Audit, Complaint and Dispute Log Audits, and NSF Reporting Audit. arize and deliver audit results and written recommendations to the Service Providers. Fa tate and resolve the remediation of medium and high risk audit findings identified through the onsite audit which includes constant communication and follow-up with Service Providers via telephone, and email. Assi and provides guidance to Service Providers with audit related concerns or issues. Assist d provides guidance to External Legal Recovery Coordinators with Service Provider related issues. Performs er projects or special assignments as required. Document r eval from SFTP site and management of documents on Legal Recovery Audit drive Professional xperience/Qualifications: Bachelor’s p rred, but not required Two or more ye experience in a high volume legal collection position preferred Must understand flow of accounts through the legal pipeline, from selection to final resolution of accounts Requires advanced ledge of Microsoft Excel Must be proficient i crosoft Office, Windows and Outlook Strong verbal and writ communication skills Good organizational skil Must have effective organi onal, communication, time-management and interpersonal skills and high attention to detail Must be able to work indepen ly Must be able to handle multipl ojects and tasks simultaneously while meeting deadlines Knowledge of Fair Debt Collectio nd Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) is required Demonstrated ability to read and i pret legal documents, and understand legal terminology All qualified applicants will receiv