Customer Service Integrator Specialist

Location: Clearwater, FloridaThe Customer Service Integration Specialist supports Melitta’s equipment service operations by serving as a key liaison between customers, internal teams, and third-party service partners. This role is responsible for coordinating service-related invoicing, resolving billing and service issues, supporting customer accounts, and ensuring timely communication between field technicians, service providers, and internal departments. This position plays a critical role in maintaining customer satisfaction by ensuring service requests are processed accurately, service histories are properly maintained, and invoicing workflows are completed efficiently. Key Responsibilities1.   Service Coordination & Portal ManagementEnter, upload, and manage completed service invoices within third-party service portals on a daily basis. Coordinate with service partners and internal teams regarding repairs or service work that exceeds standard Not-to-Exceed (NTE) pricing limits. Review work orders submitted by internal technicians and third-party service providers for accuracy and completeness. Assist in communicating service updates, contract changes, troubleshooting details, and customer-specific requirements to internal teams and service partners. 2.  Customer Support & Issue ResolutionServe as a primary point of contact for customer questions related to service requests, invoicing, billing concerns, and equipment service issues. Provide equipment service quotes and pricing information to customers as needed. Research and resolve service-related concerns in partnership with customers, technicians, service vendors, and internal departments. Escalate urgent customer concerns and service issues to management in a timely manner. 3.  Billing & Account SupportPartner with the Accounts Receivable team to resolve aged invoices, payment discrepancies, and billing-related concerns. Research service history records to support billing investigations and customer account reviews. Maintain accurate documentation of customer communications, service records, and account activity. 4.  Reporting & Administrative SupportMaintain service records, spreadsheets, databases, and internal documentation related to customer service activity. Track recurring service trends and communicate opportunities for process improvement. Provide general administrative support to ensure efficient service operations. Education & ExperienceAssociate degree preferred, or equivalent combination of education and relevant work experience. Minimum of 3 years of customer service, service coordination, billing support, or equipment service administration experience required. Experience supporting service operations in equipment, manufacturing, foodservice, coffee equipment, or related industries preferred. Knowledge, Skills & AbilitiesStrong customer service mindset with a commitment to responsiveness and professionalism. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and conflict-resolution skills. Strong verbal and written communication skills. Proficiency in Microsoft Office (Excel, Word, Outlook). Ability to maintain accurate records and documentation. Basic technical aptitude and willingness to learn coffee equipment service terminology and troubleshooting processes. Ability to work independently while collaborating effectively across teams.  Physical RequirementsAbility to sit for extended periods while working at a computer. Occasional lifting of up to 25 pounds.  This position is located in our Clearwater HQ office and will report directly to the Director of Operations, Equipment.