Production Support Engineer - AEM / Adobe Journey Optimizer

The Software Development Engineer III is responsible for ensuring the reliability, performance, and overall stability of critical production systems that support customer communications. This role requires strong technical versatility and the ability to quickly adapt to new technologies, troubleshoot complex issues end-to-end, and maintain operational excellence in a fast-paced environment.ResponsibilitiesSupport and maintain large-scale production applications and communication platformsTroubleshoot and resolve high-priority production issues end-to-endPerform root cause analysis and implement long-term fixesImprove system reliability, uptime, automation, and operational efficiencyCollaborate cross-functionally with engineering and business teamsContribute to Agile ceremonies and continuous improvement initiativesSupport customer communication technologies across email, print, and digital delivery channelsRequired4+ years of software engineering or production support experienceHands-on experience with Adobe Experience Manager (AEM), Adobe Journey Optimizer (AJO), or SmartCOMMStrong understanding of production support, incident management, and system reliability