Client Account Manager

Company Description Short Form Media is a dynamic and innovative organization specializing in creating impactful short-form content for digital platforms. We are committed to helping clients effectively communicate their brand stories and achieve their marketing goals. With a diverse portfolio of clients across various industries, we focus on delivering creative, results-driven solutions. Our team thrives in a collaborative and supportive environment where innovative ideas are encouraged. Role Description This is a hybrid role for a Client Account Manager, based in Miami, FL, with occasional opportunities to work from home. The Client Account Manager will oversee client accounts, ensuring satisfaction, maintaining strong relationships, and managing day-to-day client communications. Key responsibilities include coordinating project timelines, collaborating with internal teams, monitoring campaign performance, identifying opportunities for improvement, and preparing reports to share progress and results with clients. Qualifications Strong client management skills, including relationship building, timely communication, and conflict resolutionOrganizational and project management skills to handle multiple client accounts and campaigns simultaneouslyKnowledge of digital marketing, campaign strategy, and analyticsExcellent written and verbal communication skillsAbility to adapt and thrive in a fast-paced environmentProficiency in using CRM platforms and project management toolsExperience in the media or marketing industry is a plusBachelor's degree in Business, Marketing, Communications, or a related field is preferred