CC&B Functional Analyst

Title: CC&B Functional AnalystLocation: Madison, WI/RemoteDescription:Must Have Technical/Functional Skills1. CC&B Functional Expertise: Should be having strong hands-on experience in CC&B with good understanding of key areas like:•          Billing & Payments•          Metering & Usage•          Collections•          Rate configuration•          Service agreements•          Customer lifecycle processes2. CC&B Business Analyst Skills: Proven experience in•          CC&B Requirement gathering •          CC&B Process mapping & gap analysis•          Should be able to convert business requirements into functional specifications3. CC&B Operational Reporting: Experience in CC&B reporting and data analysis•          Strong SQL skills for data extraction•          Hands-on with reporting tools such as BI Publisher / OBIEE / Power BI•          Should be able to build Operational reports (billing, payments, collections) and MIS dashboards4. CC&B Functional Testing Experience:•          Ability to design and execute test cases, test scenarios, and test scripts based on functional requirements•          Experience in SIT and UAT testing, including defect logging, tracking, and coordination with development teams for resolution•          Proficiency in data validation using SQL and validating batch jobs, billing outputs, and CC&B transactions•          Good understanding of utilities domain with strong attention to detail, analytical skills, and exposure to test management tools5. Utilities Domain Knowledge: Understanding of utility business processes including:•          Meter-to-Cash lifecycle•          Billing and collections operations