Customer Service Representative - Deliver Service That Matters.

Customer Service RepresentativeAt Mid Valley Disposal, our Customer Service Representatives are more than just a point of contact—they're the face and voice of our company. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering exceptional service, this is the opportunity for you.As a CSR, you'll handle a high volume of calls and inquiries while providing accurate information, resolving concerns, and ensuring every customer interaction is professional, positive, and efficient.What You'll DoDeliver friendly, professional, and respectful service to customers and team membersAnswer incoming calls, emails, and customer inquiries with accuracy and efficiencyAssist with account questions, billing inquiries, and service requestsMaintain and update customer records in company systemsTroubleshoot and resolve basic issues; escalate complex concerns as neededCollaborate with internal teams to ensure customer satisfactionFollow company policies, procedures, and service standardsContribute to a positive, team-oriented work environmentWhat We're Looking ForHigh School Diploma or GED required (Associate's or Bachelor's preferred)1+ year of customer service experience in a high-volume environmentStrong communication, problem-solving, and multitasking skillsExcellent attention to detail and data entry accuracyAbility to stay organized and perform under pressureBilingual (Spanish/English) preferred, but not required.Experience in waste management, utilities, or logistics is a plusWhy Join Us?Competitive pay and stable, full-time employmentOpportunities for career growth and developmentSupportive team environment that values collaborationBe part of a company committed to serving the community and environmentWork EnvironmentThis role involves primarily seated work with frequent use of phones and computers in a dynamic environment. Candidates should be comfortable with a fast-paced setting and consistent communication throughout the day.Ready to Apply?If you're passionate about helping others and want to grow your career in customer service, we'd love to hear from you!