General Manager

As a General Manager at Piccolo Buco by Cooper's Hawk, you'll oversee a dynamic, high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room and a thriving Wine Club community. You'll lead with passion and purpose, ensuring operational excellence, delivering memorable guest experiences, and growing a vibrant Wine Club Community. You'll develop and inspire a team of leaders and team members, working together to deliver uncompromising hospitality.What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Complimentary Wine Tasting for TwoMedical, Prescription, Dental, Vision and Telehealth plus Wellness Discount401(k) with Company MatchHealth & Flexible Savings Accounts- Health and Dependent CareLong-Term Disability; Voluntary Short-Term DisabilityBasic Life and AD&D Insurance (with option to purchase additional coverage)Paid Parental LeavePaid Time OffAccess to Team Member Relief ProgramWellness and Mental Health Support"Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and servicesTeam Member Rewards, Milestone Recognition and Referral BonusesCareer Development OpportunitiesHow You Will SucceedShow Up Ready: Come prepared, stay sharp, and start strong.Oversee all aspects of restaurant operations, including kitchen, front-of-house, retail/tasting room, and Wine ClubLead all Management and Hourly Team Members as a role model of Cooper's Hawk behaviors and valuesUse tools like POS systems, scheduling software, inventory systems, and Microsoft Office to stay organizedFocus on service execution and uphold all food, service, and facility standardsProject a professional image to team and guestsOwn What You See: Take responsibility, jump in, and do what needs to be done.Approve hourly Team Member hiring decisionsMentor and develop managers to lead their teams effectivelyNavigate challenges strategically and ensure policies, systems, and standards are followedBe accountable for achieving monthly sales, profit targets, and operational and Wine Club goalsStay in Sync: Communicate often, move with your team, and keep service flowing.Ensure strong collaboration between kitchen and front-of-house operationsLead management meetings and foster open communication across departmentsInvolve department managers in achieving financial and operational resultsPartner with the Executive Kitchen Manager and other leaders to drive successMake It Personal: Be genuine, listen well, and tailor the experience.Represent Cooper's Hawk values and create a respectful, positive, and professional work environmentSupport your team with coaching, feedback, and development opportunitiesEnsure every guest receives warm, personalized service that reflects our brandAdd a Touch: Go beyond the expected to create memorable moments.Champion the growth of our Wine Club Community and ensure team members are equipped to promote and grow itCelebrate team and individual achievementsLead with passion and inspire a culture of excellence and uncompromising hospitalityWhat You Will BringMust represent Cooper's Hawk valuesMinimum 2 years of General Manager experience in a full-service restaurant. Scratch kitchen experience preferredA minimum age requirement of 21 yearsExcellent verbal and written communication skillsIs results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)Ability to read, understand and communicate in EnglishDemonstrates financial acumenExtensive food knowledge and standards (Executive Kitchen Manager level)Proficient in Microsoft Office SuitePreferred certifications include ServSafe and state/local licensing requirementsMust be able to lift and carry up to 40 lbs.Must be able to stand for at least 10 hours per shiftMust be able to work 50-60 hours per weekMust be able to work flexible shifts and schedules, inclusive of weekends and some holidaysPiccolo Buco by Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.Piccolo Buco by Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.About UsCooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.