Account Manager-Guest Management & Credentialing

Live events are fun.Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.Companies spend more than $600 billion each year on client entertainment. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, Houston Texans, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.Why Work at TicketManagerAt TicketManager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.The RoleThe Account Manager, Guest Management & Credentialing is responsible for delivering successful client onboarding projects for our Event Management platform. This role blends project management, platform configuration, client training, and cross‐functional coordination to ensure each client launches smoothly and receives the value they were sold. You will guide customers through best practices, manage all timelines, resolve technical issues, and execute key project deliverables throughout the client's event cycle.Responsibilities:Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewalGuide clients through best‐practice workflows and platform solutions for TicketManager's Event & Ticket Management system.Own project timelines, deliverables, and launch dates while coordinating cross‐functional teams.Provide client training, onboarding support, and timely issue resolution through the client's lifecycle.Gather and translate client requirements into actionable technical tasks for internal teams.Execute configuration work, documentation, user acceptance testing, troubleshooting, and site design.Desired Skills and Experience:Bachelor's degree required2-4+ years of professional work experience in a collaborative, data-driven environmentPrevious customer service and/or customer success experience preferredSports, entertainment, and hospitality experience preferredStrong interpersonal skills: negotiating, influencing, and dealing effectively with peopleExcellent communication and organizational skills with the ability to manage multiple projects simultaneouslyProven presentation and executive meeting planningSelf-motivated person who can take directions and exceed expectationsHigh personal integrity, ethics, and credibilityExpertise with standard corporate software including JIRA, CRM, etc.Ability to work in a fast-paced environment while on-site with clientsTechnical aptitude with software configuration and troubleshooting.Experience with workflow‐driven SaaS platforms preferredTravel to assist current clients with their event needs for up to 2 weeks, x2-3 times a year (for marquee events such as Wimbledon, The Olympics, The Ryder Cup, Formula 1, The UEFA Champions League Finals, FIFA World Cup)TicketManager Highlights:Location: Mesa, AZCompensation: $65,000-$75,000 Base Salary & Bonus EligibilityReports to: Senior Manager, Project ManagementWork Expectations: Role is In-Office, Monday-FridayRetirement: 401(k) & Company MatchHealth Benefits: Medical, Dental, Vision & ChiropracticTime Off: Unlimited PTOInterview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteeringPerks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal4.5 out of 5 Glassdoor ratingUsed by over 4,000 globally known companies including ~15% of the Fortune 500