Security Operations Center - Operator (2nd shift 2PM-11PM) - Jacksonville, TX

Security Operations Center - Operator (2nd Shift 2PM11PM) - Jacksonville, TXPosition Overview As an SOC Operator, you'll play a direct role in protecting our stores by monitoring live activity across the country from our Jacksonville, TX SOC and taking real-time action using in-store technology to deter suspicious behavior and prevent theft. SOC Operators don't just observe they take action in real time to stop theft in progress while supporting store teams, influencing behavior, and reducing loss. This is a fun, team-driven environment where focus, awareness, and communication matter, with collaboration across SOC teams in Texas and Florida. The best fit for this role is someone who enjoys staying engaged, working as part of a team, and taking an active role in supporting store operations.Duties and ResponsibilitiesMonitor live CCTV activity to identify theft and support case developmentCommunicate in real time with store teams and Loss Prevention partnersEscalate incidents to law enforcement when necessaryDocument incidents in our internal Case Management SystemReview reports and analyze activity to identify potential fraud or theftMaintain focus and awareness during extended monitoring periodsReport CCTV or system concerns to leadershipSupport team objectives and complete additional tasks as assignedWhat We're Looking ForProactive and willing to learn and grow within the roleComfortable making decisions and responding in real timeAble to stay focused and attentive during extended monitoring periodsStrong communicators who work well in a team environmentReliable, adaptable, and engaged in team successRequirementsHigh School diploma or equivalentAbility to communicate effectively (verbal and written)Ability to multi-task and maintain focus for extended periodsAbility to make sound decisions and remain calm under pressureFluent in English (Spanish is a plus)Physical Requirements Requires extended screen time, visual focus, and standard office activities (sitting, typing, communicating).