Assistant General Manager

Job Description POSITION: Junior Xperience Manager ( Assistant General Manager)REPORTS TO: Xperience Manager (GM)MIN REQUIREMENTS: High School Degree or Higher, and either 2 years of front officeexperience or 2 years of managerial experienceSCHEDULE REQUIREMENTS: Must work weekends ; 3 days on-shift and 2 days off-shiftSUMMARY / OBJECTIVEThe Junior Xperience Manager will collaborate with all departments within the hotel which include frontoffice, housekeeping and maintenance. This position will be responsible for establishing and maintainingguest services along with being responsible for various tasks involved in the overall operations of thehotel. The Junior Xperience Manager will also participate in the Xperience Manager Training Programand assume the Manager on Duty role in the absence of the Xperience Manager to ensure propermanagement of the hotel.GENERAL RESPONSIBILITIES Management of the front office operations, including scheduling of front office personnel Collaborate with the housekeeping department to ensure its operations in the absence of theXperience Manager Collaborate with the maintenance department to ensure its operations in the absence of theXperience Manager Manage the Business Center and vending Participate in the interview process of front desk staff and on-boarding of new front office staff,ie. training on front desk duties and ongoing training support Participate in the interview process for the housekeeping and maintenance departments Manage the hotels' social media and guest review responses via TripAdvisor, Google+, Yelp,Guestfolio Follow the Xperience Manager Training Program Expected to work the front desk 3 shifts per week and 2 non-shift weekend days for MODduties