Front-End Implementation Manager

To support the onboarding and go-live experience for new clinics and health systems, the full-time remote Front-End Implementation Manager will manage implementation plans, coordinate with various teams, and ensure smooth transitions while engaging with healthcare providers and executives. Key Responsibilities Own the implementation plan, timeline, and milestones for new clinics and health systems, ensuring on-time go-lives Serve as the primary point of contact for providers and health-system leadership, managing expectations and maintaining relationships Anticipate and resolve potential blockers, ensuring a seamless handoff to Customer Success upon go-live Required Qualifications Three or more years in implementation, onboarding, project management, or client-facing delivery, ideally in healthcare or SaaS Strong project management skills, capable of running multiple implementations to on-time completion Exceptional communication and executive presence with comfort in engaging with physicians and health-system leaders Proactive thinker with the ability to anticipate issues and maintain organization under pressure High AI fluency, demonstrating active use of AI tools in daily professional workflows