Community Digital Literacy Supervisor

Introduction / OpeningHelp shape how our community connects with technology. The City of Hillsboro Library is seeking a Community Digital Literacy Supervisor to lead innovative, community-centered services that expand digital access and build confidence with technology. This is a unique opportunity to develop a growing team and create meaningful impact across the community.About the Library DepartmentThe Hillsboro Public Library is a dynamic, community-focused system committed to equitable access, lifelong learning, and meaningful engagement. Through programs, partnerships, and public service, the Library connects people to information, technology, and each other in ways that reflect the evolving needs of our diverse community.Position Overview & Key ResponsibilitiesThe Community Digital Literacy Supervisor leads a team focused on digital literacy, community engagement, and equitable access to technology. This role blends day-to-day supervision with strategic planning, ensuring services are responsive, consistent, and aligned with community needs and City priorities.What You’ll Be Doing:Supervise Community Librarians, Digital Navigators, and related staffProvide coaching, performance management, and professional developmentOversee digital literacy programs, services, and community engagement effortsUse data, feedback, and trends to improve services and guide decisionsBuild partnerships with community organizations, schools, and local agenciesSupport staff training and development in digital tools and technology supportAddress complex patron concerns and escalated service issuesAssist with budgeting, reporting, and operational planningCurrent & Upcoming ProjectsDevelop and implement a systemwide vision for digital literacy servicesPilot new approaches to digital navigation, including 1:1 support and workshopsExpand partnerships to increase digital access for underserved populationsBuild staff training programs to strengthen technology support skillsWhat You’ll Need to SucceedWe’re looking for a collaborative and adaptable leader who is passionate about digital access and community impact.Strong supervisory skills, including coaching and accountabilityAbility to support staff in delivering technology-focused servicesKnowledge of digital literacy practices and barriers to accessStrong communication skills across diverse audiencesAbility to analyze community needs and adapt services accordinglyExperience building partnerships and working across teamsCustomer service mindset with strong problem-solving skillsAbility to manage multiple priorities in a dynamic environmentJob ClassificationFor more details, please click on this link for job classification description: Library SupervisorAcceptable Experience and TrainingBachelor’s degree in Library Science, Computer Science, Information Services, Public Administration, education, or a related fieldFour (4) years of related experience, including at least one (1) year of supervisory experienceOR an equivalent combination of education and experience sufficient to perform the essential dutiesLicenses & CertificationsValid Driver’s License requiredAdditional InformationWork Environment & SchedulePrimarily onsite, community-facing roleAnticipated schedule: Sunday – ThursdayIncludes one evening shift (Tuesday or Wednesday)Regular interaction with the public and community partnersWhy Join UsWorking for the City of Hillsboro means being part of a team that values community, inclusion, and meaningful public service. You’ll have the opportunity to make a direct impact by helping people connect with nature and each other.We are committed to building a workforce that reflects the community we serve and creating an environment where all employees feel welcomed and supported.Application GuidelinesApply Early: Position closes May 10, 2026 at 11:59 PMComplete Your Application: Please fill out all sections thoroughly and accurately, as resumes and cover letters will not be reviewed. Your application responses are the primary way we assess your qualifications.Highlight Your Unique Skills: Take time to clearly describe your relevant experience and accomplishments. Thoughtful, detailed responses help us better understand your skills and how they align with the position.Be Authentic: Please ensure your responses reflect your own experience and are written in your own words. We value clear, specific examples that demonstrate your skills and contributions.Anticipated Recruitment Timeline*Application Open: April 27, 2026Application Close: May 10, 2026Application Review Complete: May 22, 2026First Round Interviews (Virtual): June 8–12, 2026Second Round Interview (In-Person): July 1–2, 2026Selection: July 2026*Timeline subject to change based on operational needs.Why Work For the City of Hillsboro?At the City of Hillsboro, we value innovation, inclusion, and collaboration. Our culture encourages professional growth and supports employees who are passionate about making a difference in their community. You’ll find meaningful work, great people, and opportunities to grow your career in public service. We’re committed to supporting employees with a comprehensive package of benefits and resources designed to promote health, well-being, and growth.When you join our team, you’ll enjoy:Competitive pay with City contributions to PERS retirementComprehensive medical, dental, and vision coveragePaid time off for vacation, personal, sick leave, and holidaysDeferred compensation match and HRA VEBA contributions to boost your future savingsCity-paid life, AD&D, and long-term disability insuranceExtra perks like bilingual pay incentives and wellness reimbursementsFree TriMet annual Hop pass and SHARC and Hidden Creek Community Center recreation access for you and your immediate familyPaid time off to volunteer in the community through Hillsboro HelpsOngoing professional development and training opportunitiesA supportive workplace that values work/life balance and employee wellnessTo learn more about our robust benefits package, please visit our Benefits Page.Bilingual Incentive Pay AvailableEmployees who can demonstrate the ability to speak Spanish, ASL, or any other language spoken by over 10% of the City residents as documented by the most recent U.S. Census, will receive a monthly 3% premium pay. The incentive is only paid on hours in paid status. Proficiency will be determined by a City-administered test.Commitment to EquityAt the City of Hillsboro, we believe that hiring a workforce that reflects the diverse community we serve is essential to delivering exceptional City services and programs. The City of Hillsboro is committed to creating and supporting an inclusive and welcoming environment for all employees to thrive. We value, respect, and empower employees as unique individuals with authentic voices and diverse ideas.