Customer Service Rep/Teller - Temp/Floater

Greets customers, ascertains customers' needs and directs them to the appropriate branch representative. Informs clients of new services and product promotions.Deliver outstanding service in all aspects of your daily tasks.Assists customers with routine account-related requests/inquiries such as deposits or withdrawals, funds transfers, loan and installment payments, official checks and money orders, bank products or services, and other transactions as requested or assigned.Maintains and reconciles a cash drawer, adhering to Bank cash handling & security policies and procedures.Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)Researches and resolves customer service issues within given authority, acting as the liaison between the customer and other bank departments when necessary.Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of fundsIdentify fraudulent activityPerform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.Provides an extraordinary customer experienceComplies with bank operations and security procedures in accordance with policy and standards.Education/Knowledge/Skills & AbilitiesHigh School diploma or equivalentExperience in a customer service work environment preferredPrior cash handling experience preferredAbility to work in a fast-paced cash handling environmentMaintain a professional demeanor at all timesEffective verbal and written communication skills; proper phone and email etiquetteAbility to work effectively as part of a teamBuild relationships with customers and internal teammatesBasic math skillsPossess general computer knowledge, able to navigate menu operated systemsKeyboarding skillsFamiliarity with standard office equipment such as adding machine, copier, fax, scanner, printer, etc.Physical And Mental RequirementsAbility to perform repetitive finger, hand, and arm movementsAbility to lift up to 20lbs.Ability to effectively discern information and formulate appropriate actionAbility to sit or stand for extended periods of timeAbility to reach, squat, bend, and manually manipulate standard office equipmentAbility to think critically and provide appropriate solutionsOur Mission is simple, to be the best Bank for our employees, customers, investors and community. At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.Our Core Values – We Care.We Consistently Demonstrate This ThroughTeamwork and open communication ~ Integrity, honesty and respect for others ~ Enthusiasm and positive recognition ~ Professionalism, initiative and innovation ~ Accountability, focused action and timely follow-through ~ Commitment to make our company a successFor Your Benefit We Offer CSR Salary range is $18.50 to $21.00 per hour.CSR II Salary range is $20.00 to $22.00 per hour.CSR III Salary range is $21.00 to $23.00 per hour.The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.Eligible to participate in annual incentive plan.We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.Wellness Dollars up to $500 per year.Weekend Wellness Hours, up to 4 per quarter.Paid Birthday and Anniversary Holiday11 paid Holidays per YearSick Leave Time – Earn up to 8 days each YearVacation – 12 days each Year (first year adjusted based on hire)Vacation Purchase PlanTuition ReimbursementEmployee Banking Privileges and Special Loan Features.(All paid time off is pro-rated for part-time employees based on their scheduled work hours.)All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents including the Code of Conduct.Bank of the Pacific is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.Salary Range DisclaimerThe base salary range represents the minimum and the maximum of Bank of the Pacific’s salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee’s relevant knowledge, qualifications, experience, and job performance for the position.