Social Services Case Manager

An experienced, skilled, and motivated ĒMA Coordinator who works directly with the Director of Social Services to oversee the ĒMA Advocates and clients while coordinating with community partners and agencies. The ĒMA Coordinator is a highly relational, organized, and driven professional who believes in facilitating personal growth and family preservation for every client by leveraging collaboration and equipping volunteers to advocate for moms in crisis. This position oversees all ĒMA program functions, client cases, and volunteer Advocates. This position manages all incoming referrals and ensures every client's holistic needs are met and proper support is offered. The ĒMA Coordinator will manage stable program operations and consistent growth. Program Description: ĒMA is a prevention program designed to advocate for mothers in crisis, at-risk of family separation, or with children in foster care working towards reunification. ĒMA provides individualized and comprehensive support services to mothers in crisis such as evidence-based education, job readiness, court advocacy, and mental health resources. Mothers in the program are paired with volunteer ĒMA Advocates who provide the wrap-around social, emotional, and tangible support every mother deserves. The goal of ĒMA is to move mothers from a place of crisis to a place of stability, while empowering families to stay together. Key Responsibilities: The ĒMA Program Manager will work within the following areas of advocacy, planning and implementation: Advocate for needed services for clients with local partners and agencies Coordinate and oversee all incoming referrals, completing intakes, and determining action plans for clients Monitor client case plans by verifying attendance, observing and evaluating client, obtaining additional resources, intervening in crisis, and providing support Provide monthly reports to community partners (as needed) Build and maintain relationships with community partners Maintain a strong and updated database of community resources Assure every client receives consistent and attentive care through the ĒMA program and community referrals Effectively communicate client needs, goals, and progress Cultivate a healthy team culture by working directly with ĒMA Advocates and volunteers to assure program stability and quality assurance Recruit, onboard, and train volunteer Advocates Manage and provide ongoing support to Advocates Responsible for coordinating quarterly Advocate training. Maintains financial records and tracks ĒMA Program budgets and spending Assist with promotional tables and partnership engagements opportunities Serve as an Advocate for one mom at a time Create hospitable environments for ĒMA Groups by managing setup/teardown, volunteer support, and scheduling ĒMA Group facilitators Provide in-court support for clients with open dependency case plans Required Skills/Abilities: Demonstrates strong spiritual maturity Strong leadership qualities Team development People focused and relationship driven Strong written and verbal communication skills Proactive in conflict resolution Strategic planning Highly organized with attention to detail A passion to empower vulnerable moms and preserve families Ability to work in a fast paced, flexible environment Collaborative Other qualifications Exhibits strong commitment and dedication to the pro-life position Education and Experience: Bachelor’s Degree in related field required Master’s degree in related field is preferred Four years or more of case management experience in the non-profit sector is preferred Physical Requirements: Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Job Type: Full-time Pay: $40,000.00 - $45,000.00 per year Benefits: 401(k) Dental insurance Health insurance Parental leave Vision insurance Education: Bachelor's (Required) Experience: Case management: 2 years (Preferred) Language: Bilingual (Preferred) License/Certification: Driver's License (Required) Ability to Commute: Lafayette, IN 47905 (Required) Work Location: In person