Cash Management Specialist
About the OrganizationWe are people serving people. Established in 1849, Ives Bank is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.EOE StatementIves Bank is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.PositionCash Management SpecialistFull-Time/Part-TimeFull-TimeDescriptionCash Management SpecialistThe Cash Management Specialist is knowledgeable of the Bank's Online Services and Payments Services designed for both consumer and business customers through the electronic channels and provides professional, courteous and efficient customer service to these customers. This role mainly supports the Cash Management team and the VP of Cash Management Sales. Responsible for the review, setup, and remote onboarding, when necessary, of new and existing Cash Management services. Reviews customer setups and resolves problems within given authority and SLAs. Helps in support of audits and examinations. Performs a variety of routine daily tasks; participates in special department projects. Duties will be conducted in accordance to Ives Bank's business plan and shall meet all regulatory requirements including those specified in the bank's current policies and procedures.Key ResponsibilitiesCash Management Support1. Provide RDC installation, training, and support to current and new customers2. Provide support for VP, Cash Management Sales functions working in conjunction with CDMs, Commercial Lenders and other branch personnel3. Supports implementation and maintenance of cash management services in conjunction with core vendor4. Assist and performs onsite and off-site product training, on site training providing back-up support for the rest of the CM team, and assists with annual reviews5. Work with customers, CDMs, the Cash Management team, and 3rd party providers to troubleshoot and resolve technical issues6. Coordinate underwriting, maintenance and exception processing for ACH and RDC limits in conjunction with lending team and other support units.7. Prepares quarterly ACH.8. Coordinate and support projects related to product development, system integration and upgrades.9. Provide overall support for cash management services to both internal and external stakeholders.10. Monitor cash management systems for exceptions, research and process as needed.Cash Management1. Answer secure emails received through online banking platform. Distribute emails to appropriate department and branches when necessary. Respond to all emails received from internal staff or customers via Outlook.2. Diagnose and troubleshoot technical issues over the phone and via email.3. Provide cash management services product support by reviewing set up documentation and system setup of cash management services for accuracy.4. Reset User IDs & Passwords5. Add or delete accounts from the appropriate cash management banking platform.6. Process and review Commercial ACH as needed7. Test/Review system updates8. Open Cases to resolve customer issues with appropriate vendor9. Ensure all enrollment forms, applications and agreements are scanned and organized by customer10. Requires an advanced understanding of Online Services including but not limited to Business Online Banking, Remote Deposit Capture, ACH Originations, Wires and Mobile Banking.11. Communicate all customer service-related issues/problems to management immediately12. Responsible for timely completion of required training applicable to the position and effective application of such training in the performance of the position.13. Responsible for compliance with applicable laws, rules and regulations impacting Online Services14. Maintain current knowledge of all federal and state laws and regulations, along with the Bank's policies and procedures15. Process deposit limit increase/decrease requests for Business customers.Position RequirementsEducational and experience requirements include:High School diploma or GED• Minimum of five years online banking and general banking experience• Knowledge of bank operations and Online Services products including but not limited to Business Online Banking, RDC, ACH Origination, Wire services• General working knowledge of installing/downloading PC software and navigating through the Internet and ability to problem solve issues as presented• Ability to perform well under pressure• Ability to discuss bank products with customers in a courteous and professional manner both over the telephone and in person• Ability to organize and prioritize work and manage multiple projects• Proficiency in using Microsoft Office software• Knowledge of Federal regulations such as Reg D, Reg E, Reg J, and others relating to wire transfers preferred• Excellent time management, prioritizing, multi-tasking and communication skills High school diploma or equivalentExperience with client facing software products, i.e. QuickBooks, Quicken.Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Hours Per WeekNone Specified