Medical Director, Clinical Informatics - Digital Patient Experience

We are so glad you are interested in joining Sutter Health!OrganizationSHSO-Sutter Health System Office-ValleyPosition OverviewCompensation will be determined based upon fair market value analysis.The Medical Director of Clinical Informatics (Digital Patient Experience) is a physician leader serving as a liaison between IT, innovation, and clinical teams to advance Sutter Health’s enterprise-wide digital health ecosystem, focusing on patient‑facing technologies such as the My Health Online (MHO) patient portal and other digital initiatives. This role partners closely with clinical, IT, operations, and innovation teams to ensure that digital tools enhance patient experience, access, and clinical quality. The ideal candidate is an actively practicing physician with deep Epic expertise, experience with clinical innovation, and a demonstrated ability to design, optimize, and govern patient‑facing digital solutions at scale.This is a 0.25 FTE position that requires ongoing concurrent clinical practice within a relevant clinical specialty at Sutter Health.EducationJob Description:Doctorate: MD or DOCertification & LicensureMD-Doctor of Medicine Upon Hire OR DO-Doctor of Osteopathy of CaliforniaEPIC-EPIC Certification within 180 Days of hireTypical Experience8 years recent relevant experienceSkills And KnowledgeClinical practice experience and a strong background in health information technology.Leadership and management experience within a complex multi-site matric managed healthcare environment.Understanding of and proven experience in utilizing EHR technology to positively transform clinical practice by improving the quality of patient care, reducing costs and driving user satisfaction across the care continuum.Working knowledge of the clinical care information systems implementation process, integration of workflows, use and support methodologies, regulatory requirements, strategic and tactical planning, project leadership/management and group dynamics.Strong working knowledge of the Epic healthcare software.Solid expertise in organizational change management concepts and strategies, including proactively using that body of knowledge to constructively transform the clinician and patient experience across the continuum of care.Demonstrated knowledge regarding potential impact of Stark, privacy and security laws and regulations on implementation and ongoing use of health IT systems.Understanding of and experience with process improvement philosophies and methodologies.Solid expertise in selection, development and implementation of a broad range of clinical care information systems as well as process redesign and significant quality improvements.Significant experience developing and leading electronic health record (EHR) training and support initiatives in a clinical care setting.Demonstrated ability to bridge the gap between patients, healthcare practitioners, enterprise leadership, and computer/data processing specialists, while maintaining and securing all patient records.Recognized ability to energize, mobilize, influence, and build accountability with a broad range of stakeholders through effective communication of vision, and the fostering of productive and supportive working relationships with internal and external constituencies.Superior negotiating and problem-solving skills with the proven ability to identify, research and analyze issues to offer effective solutions.Written and verbal communication skills, including the ability to translate business needs into application and operational requirements, as well as lay termsAdvanced level of computer competency in Microsoft Office Suite, including EHR/computerized physician order entry (CPOE) applications, as well as other relevant software for research and analysisJob ShiftVariedScheduleShort HourDays Of The WeekMonday - FridayWeekend RequirementsAs NeededBenefitsYesUnionsNoPosition StatusExemptWeekly Hours10Employee StatusShort HourSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Pay Range is $520.00 to $260,000.00 / annual salaryThe compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.