Service Desk Analyst

Role: ServiceDesk Analyst Location: Austin, Texas Duration: Contract Responsibilities: Provide technical support to users for moderately complex computer related technical problems. Communicate technical issues over the phone to a variety of customers Answer service desk telephones Assists the customer in resolving technical problems by providing guidance regarding software and hardware problems. Resolve or refer highly complex technical problems as appropriate. Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame. Log and track inquiries using an incident management database and maintains history records and related problem documentation. Identify customer problems and complaints to ensure that inquiries are successfully resolved.