Wetlands Slough - Kalispel Restaurant Serve

Summary of FunctionsResponsible for providing beverage service to guests by taking orders, delivering drinks, and ensuring a high-quality guest experience in alignment with Kalispel Hospitality standards. Maintains safe alcohol service practices, supports guest engagement, and promotes a welcoming and professional environment throughout all beverage service areas.Essential Duties and ResponsibilitiesComplies with Kalispel Tribe Internal Controls and Casino Policies and Procedures.Provides prompt and accurate beverage service to guests in assigned areas.Maintains knowledge of alcoholic beverages, garnishes, and menu offerings.Uses POS system to enter orders, process payments, and complete transactions accurately.Ensures responsible alcohol service in accordance with MAST and regulatory guidelines.Verifies guest identification and refuses service when required by law or policy.Identifies and reports intoxicated guests per established procedures.Builds positive guest relationships through professional, friendly, and personalized service.Maintains awareness of guest preferences and delivers consistent hospitality experiences.Communicates effectively with bartenders, supervisors, and team members.Clears glassware and maintains cleanliness of guest areas throughout shift.Completes assigned side work and maintains stocked, clean, and organized work areas.Stays informed on property promotions, events, and amenities.Responds to guest requests and issues promptly and professionally.Maintains accurate tip reporting and end-of-shift paperwork.Works efficiently to reduce wait times and maintain service flow.Attends required trainings and meetings.Maintains regular and reliable attendance.May be required to participate in internal review hearings.Performs other duties as assigned.Supervisory ResponsibilitiesNoneExperiencePreferred: Previous serving experience in food and beverage or hospitality environmentMinimum 1 year customer service experience preferredExperience standing/walking for extended periods preferredSkills & AbilitiesStrong customer service and guest engagement skillsAbility to operate POS systems and basic computer toolsKnowledge of alcohol service standards preferredAbility to handle cash and provide accurate changeStrong communication skills (verbal and interpersonal)Ability to work independently and as part of a teamAbility to work under pressure in a fast-paced environmentStrong problem-solving and conflict resolution skillsEducationHigh school diploma or GED preferredOther RequirementsMust be 21 years of ageMust obtain and maintain Tribal Work PermitMust obtain WA State Food Handler Permit within 14 days of hireMust maintain MAST Alcohol Server CertificationFlexible availability including nights, weekends, and holidaysMust be able to comply with drug testing and background check requirementsPhysical DemandsRegular standing and walking for long periodsFrequent repetitive hand/wrist/finger movementsMust be able to lift up to 45 pounds regularlyOccasional bending, stooping, crouching, climbing, or reachingAbility to perform tasks requiring fine motor skills and manual dexterityRequires clear vision (near, far, color, and depth perception)Ability to operate POS systems and related equipmentWork EnvironmentFrequently exposed to casino environment including tobacco smoke and moderate noiseOccasional exposure to moving equipment and temperature variationsFast-paced hospitality environment requiring constant guest interactionMust maintain professionalism in busy and high-volume service areasHiring PreferenceThe Kalispel Tribe of Indians is an Equal Opportunity Employer. In accordance with federal law, Indian Preference applies in hiring, promotion, and transfer decisions in the following order:Kalispel Tribal MembersSpouses of enrolled Kalispel Tribal MembersEnrolled members of other federally recognized tribesAll other applicantsGeneral Sign-Off & DisclaimersEmployment is at-will and may be terminated at any time with or without cause or notice by either the employee or the Kalispel Tribe of Indians.The Tribe is a drug-free workplace. Drug testing is required at hire and may occur unannounced during employment.Background investigations may be required for all candidates and employees.This job description is not exhaustive. Employees may be required to perform additional duties as assigned. This document does not create an employment contract.Equal Opportunity Employer