Customer Digital Representative - Sarasota

Cool Today Is Now Hiring Customer Digital RepresentativeCool Today is now hiring customer digital representatives. Competitive hourly pay and exceptional work life balance are just some of the benefits. Looking to work for a company that puts people first? Cool Today offers a robust benefits package, professional development, and a fun and collaborative environment. Perhaps a 401K match means the most to you?Cool Today is Florida's premier heating and cooling company. We are dedicated to delivering the best customer service experience every day. We are passionate about growing our business through lifelong relationships with our customers, team members, and community.What's in it for me?Market value compensationLooking for full time: Monday through Friday schedule!Robust PTO planHealth, vision, and dental plans for you and your family to choose from401K retirement plan with company match up to 30%Life insurance, short-term and long-term disabilitySpecial program options: FSA, EPA, legal services, and identity theftContinuous training for your professional developmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthResponsibilitiesWhat will I do?Respond to inbound customer inquiries across phone, chat, SMS, website leads, and online messaging platformsManage and respond quickly to digital leads generated through Google, local services ads (LSA), Yelp, website chat, and other marketing channelsConvert inbound inquiries into booked service appointments within ServiceTitanMaintain fast response times and deliver an exceptional customer experienceHandle inbound and outbound customer communicationsFollow up on open, missed, or unconverted leads to maximize booking opportunitiesMaintain accurate customer information and scheduled appointment detailsCollaborate with dispatch and operations teams to ensure smooth scheduling and communicationReceive and document completed work orders from field techniciansEscalate unresolved customer concerns to the appropriate departments when necessaryIdentify opportunities to promote additional services, memberships, or products when appropriateHelp support the company's marketing and customer engagement efforts by ensuring every lead receives timely and professional communicationQualificationsDo I have what it takes?College degree preferred but optional1-year customer service experience1 year of marketing, marketing lead, or digital marketing experienceBasic computer proficiency, particularly with Microsoft applicationsExperience with ServiceTitan is a plusMust be fluent in reading, writing, and speaking English and must be able to sit for long periods of timeWrench Group and its affiliates are proud to be an equal employment opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.