Business Operations Integration Manager (Remote — Southeast/Midwest/South-Central U.S.)

MySpectrum Counseling & Coaching (Inc. 5000 #244 in 2023) is hiring an operations leader to run our weekly execution engine and drive measurable improvements across the client flow: inquiry → intake → scheduling → first appointment → clinician utilization.Remote location focus: We are prioritizing candidates located in the Southeast, Midwest, and South/Central U.S.Examples include: GA, NC, SC, TN, FL, AL | OH, IN, MI, MO, WI, IA | TX (outside Austin), OK, KS.ResponsibilitiesRun weekly cadence: KPI scorecard, accountability meeting, action trackingImprove intake/scheduling workflows; create/enforce SOPs + QATrack demand vs capacity and drive utilizationLead projects end-to-end (scope → delivery)Manage a lean admin model: 4 offshore (PH) + ≤2 onshore via workflows and metricsCoordinate operational handoffs with billing/RCM support to reduce preventable issuesRequirements5–10 years operations experience (healthcare/services preferred)Proven KPI/scorecard ownership + follow-throughRemote/offshore team management using SOPs, QA, and metricsStrong project execution; calm, direct communicatorPreferredBehavioral health opsTherapyNotes, Zendesk, or similar workflowsDashboards/reporting and basic forecastingHow to applyApply with your resume and answer these 2 questions:Share one example of an operations improvement you led (what you changed + the measurable result)Describe your experience running weekly KPIs/scorecards and managing a remote/offshore team (cadence + tools you used)Powered by JazzHRwFMOBes3y9