Travel Sales Manager

About the job Travel Sales Manager Travel Sales ManagerLocation: Orlando, FL (Onsite) |Full-TimeRole OverviewWe are hiring a Travel Sales Manager for an elite travel company based in Orlando, FL. This is a player-coach role for someone who leads from the front, a strong cruise sales performer who is ready to step into leadership and help elevate the people around them. You will carry your own book of business while guiding a team of Sales Advisors to hit conversion and upsell targets.Note: This role includes rotational weekend and evening coverage.Key ResponsibilitiesLead and support a team of cruise Sales Advisors, providing daily guidance, motivation, and performance coachingOwn personal cruise sales targets alongside team KPIs for conversion and upsellingSupport the onboarding and training of new Sales Advisors, including open, sell, and close coachingConduct regular 1-2-1s and call monitoring, delivering constructive feedback on strengths and development areasBrief the team daily, ensuring key messages and product updates are communicated clearlyMonitor individual and team QA and accuracy scores, flagging issues to the Sales ManagerHandle escalated customer inquiries and complaints in a professional and timely mannerEnsure prompt response to all inbound calls and email inquiriesContribute customer and market insights to internal product and cross-functional discussionsRequirementsEssentialProven cruise sales experience with a strong personal track record of hitting and exceeding targetsSome prior experience leading, mentoring, or supporting a sales teamDeep knowledge of cruise products, itineraries, and the premium travel marketConfident communicator with excellent verbal and written skillsEnergetic, resilient, and able to maintain a positive team environment under pressureHighly organized with the ability to balance personal sales activity and team responsibilitiesFlexible availability, including evenings and weekends on a rotating basisMust be based in or able to commute to Orlando, FL, for onsite workDesirableExperience with luxury or ultra-premium cruise lines