Restaurant Managers

Job Description Key ResponsibilitiesResponsibilities and essential job functions include, but are not limited to:Demonstrate a calm, professional demeanor during high-volume periods or unusual situationsPromote a "customer comes first" attitude by training employees and holding them accountable for providing excellent customer serviceLead and support the implementation of company programs, procedures, and expectationsDevelop action plans and directly motivate, coach, and instruct the store teamPlan, communicate, delegate, and follow up on responsibilities to ensure smooth store operationsMonitor and manage store staffing levelsCommunicate clearly, professionally, and accurately with employees, customers, and ownershipSolicit and respond to customer feedback to better understand customer needsActively manage employees through performance feedback, coaching, accountability, and goal settingHelp maintain consistent product quality, cleanliness, efficiency, and overall store standardsSupport team development by coaching, mentoring, and training employeesRequired Knowledge, Skills, and AbilitiesAbility to manage effectively in a fast-paced environmentStrong interpersonal and communication skillsKnowledge of customer service techniquesKnowledge of supervisory practices and proceduresStrong operational skills in a customer-service environmentStrong problem-solving skillsTeam-building skillsStrong leadership skills with the ability to coach and mentor othersAbility to plan, prioritize, and manage workloadAbility to handle confidential and sensitive information professionallyQualifications and Requirements3–5 years of proven management experience in the food service industry or a leadership role in a related industry preferredMust have reliable transportationMust be at least 21 years of ageMust be able to work all shifts, including days, nights, weekends, and holidays during the March through November operating seasonMust be available throughout the March through November operating seasonCompensation is spread out over 12 months, despite the store operating seasonally from March through NovemberPhysical RequirementsThis position requires the ability to perform the following duties safely:Constant standing and walkingOccasional pushing, pulling, lifting, or carrying up to 50 lbs. independentlyOccasional ascending or descending ladders, stairs, or rampsFrequent use of computer, POS register, and fountain equipmentFrequent and continual flexing or rotation of the wrists and spineConstant reaching, turning, and precision work around the fountain areaConstant talking and communication with employees and customersConstant clarity of vision at near and/or far distancesBenefits for Full-Time Employees*Highly competitive compensation designed for long-term employmentCompensation spread out over 12 monthsHealth insurance reimbursementMatching 401(k)Employee discounts*Benefits may be subject to eligibility requirements.