CRM Business Analyst

Job Title: Sr. Customer Engagement (CRM) Business AnalystLocation: Springdale, AR, USType: PermanentSalary: USD $80,000 - $100,000 / yrJob descriptionJob Responsibilities• Partner with stakeholder teams across business groups (Poultry, Prepared, Commodities, Foodservice, Retail, Fresh Meats, etc.) and functions (marketing, sales, finance, etc.) to document necessary business cases to frame opportunities, benefits, and risks to decide on a course of action• Cultivate strong business relationships by demonstrating an understanding of related processes, requirements, systems, and terminology• Drive identification of requirements across business units and identify systems processes through evaluation of business objectives, drivers, and success metrics• Document business requirements and detailed functional specifications from multi-department stakeholders for review and delivery to the development team using traditional waterfall model as well as develop epics, user stories, and their acceptance criteria for agile delivery• Participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages• Manage relationships, expectations and stay current with stakeholder needs and strategies by developing a communication process to share updates and findings as well as facilitating project meetings and presentations to all types of diverse audiences (senior management, internal business, technical staff)• Develop test plans for given releases as well as execute system and integration test cases• Maintain awareness of best practices including processes and technology and identify opportunities for improvement of existing functionality.• Analyse and interpret information technology proposals and evaluate and develop alternative implementation plans• Ability to take a topic of higher complexity and break it into topics that are digestible by technical and non-technical stakeholders• Handle multiple engagements simultaneously without compromising accountability or reducing level of engagement• Use existing or research new tools that improve the delivery of solutions to business stakeholders• Provide guidance feedback to more junior analysts within the team to elevate their level of capabilities• Recommend and work within the established service level agreements to ensure key performance indicators are met• Collaborate with business groups globallyRequirements• Education: Bachelor's degree in Computer Science, Information Systems, or other technical area. Other degrees will be considered.• Experience: 4+ years of experience in Information Systems or related technical area with proven experience as a business analyst for a CRM solution• 2+ years of experience in gathering and documenting business requirements• 3+ years of experience within a CRM platform required (SugarCRM preferred)• Computer skills: Strong proficiency in Microsoft PowerPoint, Excel, and Word• Communication skills: Excellent verbal and written communication skills with demonstrated ability to tell the "story." Experience communicating technical information to stakeholders, peers, management, and non-technical team members. Experience communicating functional requirements to highly technical team members.• Ability to work collaboratively and effectively across the team with a growth mindset propensity towards action and learning• Ability to work independently and set priorities based on key milestones, impact to strategic initiatives and high-level direction of management• Ability to handle many projects simultaneously in a high-paced environmentPreferred Skills• SugarCRM certification• Foodservice distribution and/or Sales experience• Experience with data visualization tools (Tableau, Power BI, etc.)• Understand the Master Data concept, including SAP or other ERP systems - query, data mining, database management experience