Director of Roofing Service

Advanced Roofing, established in 1983, is the largest commercial roof and specialty contractor in Florida, and the 10th largest in the country. The business has consistently experienced year over year growth, driven by its reputation for top-quality work and exceptional and professional customer service.Position SummaryWe are currently looking for a Regional Service Manager who is responsible for leading and overseeing all of service branch operations to ensure the safe operation of all service personnel while delivering acceptable gross margins within each branch.As Regional Service Manager, leadership and communication are required to ensure team effectiveness between individual Service Managers, as well as directly responsible for growing the local sales volume of the branch. This is a hands-on role as well as a manager role.Job ResponsibilitiesLeadership, Career Planning and Staff DevelopmentOversee AR statewide.Establish branch objectives, policies, procedures and performance standards within the boundaries of corporate policy.Oversee all SOPs for the department and train to them statewideEnsures training, evaluations (KRAs) and career mapping for employeesOversees schedule of service technicians during peak and slow seasons.Oversee all open service jobs and monitors monthly forecast changes to ensure each branch is well staffed and maintains a strong talent pool.Interview for open positions and make sure staffed properly for the state.MeetingsFacilitates and creates agenda for Monthly Service Meeting and twice annual full day service meetingsVisits each office at least 2 days a month.Budgeting, Profitability and SalesMaintain positive financial posture for each branch and monitor cost analysis activities on routine basis.Customer SatisfactionEnsures high customer satisfaction and manages customer service initiatives and implement new ones.Achieves a customer satisfaction rating of "Excellent" for all service divisions.Track and Review all key accounts monthly for repeat call backs.Reviews and monitors new and top client business and publishes annual report.Proposals, Scheduling and Site VisitsManages proposals and site visit goals.Makes sure the daily schedule is accurate for state and that all tickets are up to date.Reviews service dispatch tickets for accuracy and consistency.Manage all sales staff for proper sales cycle touches thru weekly reporting calls on new opportunities, closes, and losses. Identify key opportunities and assist staff with ridealongs and estimator reviews etc.QualityEnsures quality meets industry and Advanced's standards for scope work on all jobs.Provides weekly dashboard and monthly dashboard of key service metrics.REQUIRED KNOWLEDGE, SKILLS, & ABILITIESEducation4-year technical/business administration degree or equivalent, plus extensive experience in the roofing and construction industryExperienceMinimum 5 years experience and advanced knowledge of all aspects of roofing and construction requiredKnowledge, Skills, & AbilitiesMinimum 18 years of ageProven understanding and experience estimating service repairsProven record of successfully running a service division requiredExcellent communication and organizational skills requireProven ability to work in a fast-paced environmentA strong work ethic and a high level of self-motivationAbility to work independently while contributing to a team environmentWorking Conditions | Environment | Special RequirementsAbility to work in a safe professional manner adhering to all regulatory requirements including, OSHA, State and Federal regulations.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Employees will be subject to the random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement.Must be able to work in a dog friendly environmentGENERAL COMMITEMENT FOR ALL EMPLOYEESCommitment to Company values and complies with Company norms, policies, directives, and procedures.Follows all safety procedures and protocols.Honors and protects confidential and proprietary documents and information.Satisfies work schedule requirements.The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned.We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.CC-C024413 EOE DFWP#ADR1Compensation details: 175000-200000 Yearly SalaryPI6539ec2af492-26289-40524664