BPO Post-Closing Associate

The BPO Post-Closing Associate is responsible for processing loan closing packages in accordance with company policies and client requirements. This role ensures accuracy, completeness, and timely handling of post-closing documentation while maintaining strong communication with internal teams and clients. Essential Duties and Responsibilities Opening packages and creating orders in VSI internal systems. upload original signed closing package documents into internal systems for processing, retention, and client accessibility. Complete required tasks within VSI internal applications and client systems accurately and timely. Review returned loan documents for completeness and accuracy; upload and file documents accordingly. Maintain open and effective communication with customers and internal department members to ensure timely and accurate processing. Review deed and mortgage documents to ensure recordable documents are present for Quality Control and Auditing. Copy, scan, and retain completed package documents for internal records and client access. Shipping Collateral Docs out to Lenders. Consistently meet or exceed established production standards, performance metrics, and Service Level Agreements (SLAs). Prepare completed loan packages for overnight delivery to lenders following established delivery and shipping procedures. Additional Responsibilities Provide backup support to other department functions as needed to maintain workflow continuity. Perform additional duties as assigned, including mandatory overtime when required. Education and Experience Required: High School Diploma or equivalent Preferred: One (1) year of related experience in mortgage, loan processing, or post-closing operations Knowledge, Skills, and Abilities Strong organizational skills High attention to detail and accuracy Ability to multitask in a fast-paced environment Proficiency with Microsoft Excel, Word, and Adobe applications Physical Requirements Reading, sorting, and data review Prolonged sitting Telephone and computer usage Verbal communication, hearing, and visual acuity Working Conditions Standard office environment Ability to work overtime as required