Migration Support Engineer

Contract Duration: 9 Weeks at 40 hours per weekTechnical Skills: Active Directory, Quest On Demand Migration (ODM) / Desktop Update Agent (DUA), Windows workstation support, Microsoft 365 (Exchange, Intune, Teams, OneDrive)Location: Onsite at nine (9) U.S.-based distribution centers. Airfare & Hotels will be pre-paid for you. Meals will be reimbursed. Engagement OverviewWe are seeking an experienced Migration Support Engineer to provide onsite execution, validation, and issue-resolution support for a multi-site user and device migration across nine (9) U.S.-based distribution centers. The role is 100% field-based for the duration of the engagement and works in close coordination with a remote migration consultant who runs the centralized cutover activities.You will be the on-the-ground execution resource: walking the floor of each DC, validating that workstations land cleanly in the target Active Directory and Microsoft 365 tenant, and troubleshooting Quest Desktop Update Agent (DUA) issues during scheduled wave cutovers and HyperCare.TravelTravel is required to all nine (9) distribution center locations over the course of the engagementCandidate must be comfortable with frequent travel and onsite presence during scheduled migration windowsAirfare and hotels are pre-paid. Meals are reimbursed per project policyKey ResponsibilitiesProvide onsite presence during scheduled wave cutovers, working systematically through the floor and shift areas in coordination with the remote migration consultantValidate that workstations are successfully migrated and joined to the target Active Directory and Microsoft 365 tenant, with full post-migration functionality (domain membership, GPO/Intune policy, sign-in, mail flow, Teams, OneDrive, SharePoint)Execute pre-wave smoke tests and post-wave verification spot checks; contribute results to wave validation reportingTroubleshoot ODM and Desktop Update Agent (DUA) issues; remediate stalled or failed agents and escalate to the remote consultant where centralized action is requiredSupport HyperCare monitoring of mail delivery, sign-in/auth, address policies, permissions, and device compliance for recently migrated usersServe as the primary onsite point of contact: coordinate with local DC site contacts on access and shift windows, document and escalate issues, and report daily progress to the migration leadRequired Skills & ExperienceProven experience supporting end-user computing migrations, workstation refreshes, or domain / tenant transitionsStrong working knowledge of Active Directory and Windows workstation environmentsHands-on experience troubleshooting user login, profile, and access issuesWorking familiarity with Microsoft 365 services from a troubleshooting perspective – Exchange Online, Outlook, OneDrive, Teams, SharePoint, and Intune-managed devicesFamiliarity with Quest On Demand Migration (ODM) and the Desktop Update Agent (DUA), or comparable migration tooling, is strongly preferredHands-on deskside support, imaging, and hardware refresh experienceStrong troubleshooting skills with the ability to work calmly during live cutovers and HyperCareExcellent communication skills and the ability to work effectively with a remote technical teamPreferred QualificationsPrior experience supporting multi-site or geographically distributed migrationsExperience working in warehouse, distribution center, or manufacturing environments and an understanding of shift-driven cutover windowsExposure to Okta, hybrid Exchange, PKI, or domain rewrite scenariosAbility to work independently and manage onsite priorities with minimal supervisionWork EnvironmentOnsite at distribution centers during active migration periods; this role is not remoteFast-paced, execution-focused environment with real-time user interaction during wave cutovers and HyperCareClose collaboration with remote technical resources, the migration consultant, and project leadershipStandard hours are 8:00 a.m. to 5:00 p.m. local site time, Monday through Friday, with flexibility around scheduled cutover windowsPowered by JazzHR4B1kPXT386