Lead Detailer

Position Description Overall Responsibilities: The Detailer Lead verifies the accuracy of online orders and manually enters orders received via email into VTOnline. This position checks record entries for accuracy and authorizes the ordering of materials. The Detailer Lead requires an understanding of the VT product offering, construction, labeling, and hardware restrictions. Additionally, he or she mentors team members by providing training and guidance. Specific responsibilities include, but are not limited to, the following: Essential Job Functions: Manages workload within assigned team of 4 to 8 members Performs as mentor and trainer for team members Works with team to maintain error dollars-per-door targets Manages daily departmental duties for territory assigned to them Identifies issues with orders and provides solutions or corrections Has a good understanding of VT product offering, construction, labeling, hardware templates to determine machining requirements, fire label requirements Functions as a resource for distributors and follows up with customers regarding projects Works with internal customers to assign ship dates and customer request move ups Initiates sample requests (new and rework) and follows up manufacturer Work closely with other Team Leaders and Department Manager Confers with Schedulers, Technical Services , and production when appropriate Supports 5S/lean program keeping work area organized Available to work 8 to 10 hours per day as required Observes all safety policies and procedures at all times Participates in customer service team meetings Assists with charting and reports for the department as needed Works individually or with team members as assigned, maintaining a positive work environment Other Duties as assigned Position Requirements Qualifications: Able to interpret specifications Can communicate precise instructions to team members Able to work without supervision Has excellent written and verbal communication skills and customer service skills Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Able to compute rate, ratio, and percent and to draw and interpret bar graphs Able to understand and carry out instructions furnished in written, oral, or diagram form Able to deal with problems involving several concrete variables in standardized situations Eager and willing to gain knowledge of door products and processes Organized and consistently works toward continuous improvement All team members are expected to follow the Code of Conduct to the highest standards as well as to adhere to the Attendance Policy of VT Industries. Physical Requirements Tolerance for sitting long periods of time. Possess finger dexterity to write, type, and use a calculator. Maintain adequate vision to view small print and computer terminal. Ability to speak and hear, walk throughout facilities with occasional light lifting (25 pounds), stooping, kneeling, crouching, and reaching with hands and arms required. Ability to travel between multiple facilities as required to perform core job duties. The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.