IT Field Engineer (Desktop & DC Hands-and-Feet Support)

Install, upgrade, support and troubleshoot Windows , Mac and any other authorized desktopsoftware/ applications Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop ,Laptops , Printers, Mobile Devices, Video and Conferencing Equipment and any other authorizedperipheral equipment and devices Perform general preventative maintenance tasks on devices and software Enroll, configure, and manage Windows, iOS, Android, and macOS devices using Microsoft Intune(MDM To follow and execute instructions provided by Subject Matter Experts Provide L1 support for AV equipment including meeting room displays, projectors, cameras,microphones, speakers, and control panels Provide onsite hand and eye support to Client / Customer Install, upgrade, support andtroubleshooting of devices in Network and Compute environment To assist users with any logged IT related incident when called upon To take ownership of issues by carrying out problem analysis to implement temporary orpermanent fixes with the aim of restoring service to the customer as soon as possible; escalatingincidents to other support teams where necessary To accurately record, update and document requests using the IT service desk system To maintain a first class level of customer service ensuring that all customers are treatedefficiently and in an appropriate manner Maintain excellent verbal communication skills with the ability to communicate effectively withtechnical and non-technical colleagues at all levels in the organization To be a highly motivated team player with the skills and ability to manage changing priorities To create, maintain and publish relevant support documentation in order to assist all End Userswith the quick resolution of their incidents and service requests and enable users to become moreself-sufficient Be willing to attend training as necessary to keep up to date with the latest technology andinternal system processes To attend training courses as identified and agreed for appropriate development To contribute towards reporting as per client / customer requirement Any other tasks as assigned and within the skillset of the personSkills: hands & feet support,desktop support / it support engineer,data center & infrastructure,networking basics:,office 365 support,imac (install, move, add, change),l1 network troubleshooting,hardware troubleshooting,cabling: sfp, fiber, ethernet, patching, labeling,rack and stack / server mounting,dc operations (compute, storage, backup),asset management / it inventory