Software Application Support Engineer, Retail & Marcom Engineering

**Weekly Hours:** 40**Role Number:** 200631119-3956**Summary**Marcom is the creatively-led global team that oversees Apple's global consumer marketing, ensuring flawless execution of world-class communications that reach hundreds of millions of customers daily across all platforms. As Marcom's technology arm, Marcom Platforms & Services (MP&S) is an IS&T team specializing in advertising, marketing, production, social, and operations technology capabilities.We bridge creative storytelling with technical excellence, enabling seamless consumer experiences across owned and partner channels. Marcom and MP&S are working cross-functionally to build the future of marketing communications through innovative solutions.**Description**In the role of Software Support Engineer, you will play an integral part in Marcom's internal tools, by troubleshooting and communicating with the users and stakeholders. In this role, you will be responsible for creating, reviewing, and modifying documentation corresponding to the applications' usage, replying to users' questions, and communicating with the development team to provide solutions. As a member of the support engineering team, you will take an active role in the definition and evolution of standard practices and procedures.**Minimum Qualifications**+ 5+ years of relevant work experience.+ Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).+ Basic coding knowledge of the Ruby on Rails framework.+ Proven knowledge of MySQL and Postgres databases.**Preferred Qualifications**+ Bachelor's degree in Computer Science/technical degree+ Excellent follow-through, organizational ability, and flexibility in a dynamic, demanding environment.+ Strong desire to work in a fast-paced environment with multiple releases a week.+ Excellent analytical and problem-solving skills.+ Firm understanding of security best practices and vulnerabilities.+ Experience with monitoring tools (e.g., Splunk).Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .