Customer Service Representative

Customer Service Representative The Customer Service Representative receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.Responsibilities:Speaks with customers to answer product and service questions and suggest information about other products and servicesOpens customer accounts by recording account informationMaintains customer records by updating account informationResolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutionMaintains financial accounts by processing customer adjustmentsRecommends potential products or services to management by collecting customer information and analyzing customer needsPrepare product or service reports by collecting and analyzing customer informationContributes to team effort by accomplishing related results as neededBuild sustainable relationships with customersQualifications:High School Diploma2+ years of experience in a customer service/support roleStrong phone and verbal communication skillsStrong active listening skillsCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyWe Offer:Competitive pay and comprehensive benefits packageAffordable health care packages that include medical, dental, vision and life insurance401K, PTO, Company Paid Holidays, Paid VacationYour job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career we promote from within!Do you want to work with your friend? We offer a referral bonus!Fun team celebrations year-round!Ability to earn a flexible schedule based on performance!This is a non-exempt, hourly position with a pay range of $18$22 per hour, depending on experience.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.