Security Supervisor

Job Title: Security Supervisor Job Department: Aquatics and Safety Job Status: Seasonal Part-time FLSA Classification: Hourly Non-exempt Schedule: Weekdays and Weekends EEO Category: Service Workers Reports to: Hospitality and Safety Director Positions Supervised: Security Salary Range: $20.00 - $24.00 per hour About Us At Wild Rivers, we’re dedicated to creating an exceptional guest experience. We take pride in being a family-friendly destination that delivers innovative service and the highest standards of quality. Our goal is simple: to make every visit so memorable that guests can’t wait to return. Everything we do is designed to help guests feel their best, and they value our supportive, proactive approach. We’re looking for dynamic individuals who are excited to join our team and ready to step in wherever needed. If you’re positive, adaptable, intuitive, and genuinely care about the well-being of others, we invite you to be part of Wild Rivers Irvine. Job Summary The Security Supervisor is responsible for leading the Security team to ensure a safe, secure, and welcoming environment for guests, team members, and property. This role supervises day‑to‑day security operations, enforces park policies and procedures, and responds to incidents with professionalism, sound judgment, and a guest‑focused approach. The Security Supervisor serves as a visible leader on property, balancing firm enforcement with calm, respectful communication. They support training, scheduling, and performance of Security team members, assist with incident documentation and investigations, and collaborate closely with Operations and Guest Services to proactively prevent issues and resolve situations efficiently. Essential Job Functions Lead Security Team: Supervise, coach, and evaluate security personnel; assign shifts, responsibilities, and monitor performance to ensure effective coverage of all areas. Ensure Safety & Security: Maintain a safe and secure environment for guests, employees, and property; proactively identify and address potential safety hazards. Incident Response: Respond to and manage incidents, accidents, or emergencies according to established protocols; document reports accurately and timely. Policy Enforcement: Enforce Park rules, safety standards, and regulations consistently, while maintaining a professional and guest‑focused approach. Collaboration: Work closely with Operations, Guest Services, and other departments to ensure seamless communication and coordinated response to situations. Training & Development: Assist in onboarding, training, and ongoing development of Security team members; ensure staff understand emergency procedures, policies, and guest service expectations. Loss Prevention & Risk Management: Monitor for theft, vandalism, or suspicious activity; implement measures to reduce risks and prevent incidents. Guest Interaction: Serve as a visible presence in the park, providing guidance, assistance, and reassurance to guests when needed. Reporting & Documentation: Maintain accurate logs, incident reports, and security documentation in compliance with company policies. Operational Support: Assist with park openings, closings, special events, and crowd management as needed. Additional Responsibilities And Requirements Attends all required training and pre‑shift meetings. Demonstrate excellent communication skills with guests, team members, and supervisors to ensure a smooth and positive guest experience. Performs other duties or special projects assigned to support business needs. Friendly, approachable, and customer service‑oriented attitude. Strong communication skills and ability to provide clear and concise information. Ability to remain calm and professional in difficult or stressful situations. Must be able to work outside in various weather conditions and stand for extended periods. Ability to follow detailed procedures and maintain focus during repetitive tasks. Flexibility to work in various areas of the park as assigned. You must be able to wear the required uniform and adhere to the dress code. Ability to work in a fast‑paced environment while maintaining attention to detail and guest satisfaction. Qualifications, Education, And Experience Proven experience in a supervisory or leadership role in security, law enforcement, or a related field (hospitality or entertainment industry experience preferred). Hands‑on experience in safety, crowd management, emergency response, and incident documentation. Strong leadership and coaching skills with the ability to motivate a diverse team. Experience in scheduling, training, and performance management of staff. Excellent verbal and written communication skills; able to interact professionally and courteously with guests, team members, and management. Ability to remain calm and composed under pressure while resolving guest or operational issues. Knowledge of safety regulations, emergency response protocols, and loss prevention techniques. Familiarity with security systems, surveillance, and basic reporting/documentation procedures. Strong observational skills and attention to detail. Ability to make sound judgments quickly and responsibly. High level of integrity and professionalism; a visible role model for the team. High school diploma or equivalent required; associate degree or higher preferred. Certifications in CPR, First Aid, or other safety/emergency response training preferred. Cognitive and Physical Demands Assess situations quickly, determine appropriate actions, and elevate to Director when needed. Remain calm and respectful during conflicts or stressful situations; apply customer service best practices. Stand and move within assigned post/entry lanes for extended periods. Lift and move equipment up to 25–35 lbs.; push/pull gates or stanchions as required. Reach, grasp, and manipulate items. Bend, stoop, or kneel briefly. Working Conditions Work outdoors in varying weather (heat, sun, wind, light rain), exposure to noise and crowds typical of a water park. Fast‑paced work environment. Team‑oriented with a focus on guest satisfaction and safety. Benefits And Perks Competitive pay Paid sick leave Hospitality and safety training Complimentary personal admission Discounted tickets for family and friends Parkwide discounts and more! Wild Rivers is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit‑based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. #J-18808-Ljbffr