Remote Call Center Supervisor

A company is looking for a Call Center Supervisor to manage a team of Customer Service Representatives in a remote setting. Key Responsibilities Monitor and manage performance, activity, and quality of EBO Representatives Coach and train team members, ensuring compliance with policies and protocols Handle escalated patient and client issues, and manage personnel matters Required Qualifications, Training, and Education 2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service role Knowledge of medical terminology, patient billing, and healthcare administration Experience in performance management, staffing, and coaching/training Proficient in MS-Word, MS-Excel, MS-PowerPoint, and MS-Outlook Ability to work in a fast-paced, deadline-oriented environment