Computer IT/Desktop Support Technician

Job Summary: The Computer Support Associate I provides onsite Tier 2 deskside support to ensure smooth day-to-day operations of the computing environment. This role involves a combination of technical troubleshooting and administrative support, following established procedures to resolve standard issues efficiently. Key Responsibilities: Provide onsite desktop support including hardware, software, and peripheral troubleshooting Manage and support printers (toner replacement, maintenance, issue resolution) Perform computer imaging, deployments, and asset lifecycle management Resolve user issues through ServiceNow ticket queues Act as “smart hands” support for server and network teams Maintain and update asset records in Asset Center Follow Knowledge Base (KB) articles for troubleshooting and issue resolution Create and maintain documentation such as: Contact lists Process logs Incident reports Inventory and service records Handle inventory tracking, equipment maintenance scheduling, and supply ordering Support basic facilities-related requests Identify process issues and resolve them using standard procedures or escalate when needed Communicate effectively via email and with internal/external stakeholders Required Skills & Qualifications: Basic knowledge of computer hardware, software, and networking fundamentals Familiarity with Microsoft Office and general internet/intranet tools Understanding of computer security policies and concepts Ability to follow documented processes and troubleshooting guides Strong communication and organizational skills Preferred Qualifications: 1+ year of IT support experience (Deskside / Helpdesk / Technical Support) Experience with ServiceNow or similar ticketing tools Exposure to Agile methodologies Recent graduates with relevant technical knowledge are encouraged to apply #IND2 LH R2 Pay: $23.00 - $25.00 per hour Benefits: 401(k) Dental insurance Health insurance Vision insurance Application Question(s): Do you have hands-on experience with computer imaging, device setup, printer support, or hardware replacement? Are you a US Citizen or GCH? If on Visa please mention the Visa Status Are you ready for background check and drug screen in accordance with the local law and regulations? Please confirm your email address and contact number? Cube Hub payroll is "Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy? What is your Expected Pay Range? What is a good time to contact you? Please share your Street address, City and Postal code. How many years of exp do you have with deskside IT support, including troubleshooting hardware, software, and end-user issues? How many years of exp do you have with Strong Software skills: PowerShell, python, etc. Exp with Upgrading to window 11 from 10 - Imaging computers - Disposing of outdated assets Please confirm 1st shift (6am – 3:30pm with flex start am) with minimal overtime 25% desk work and 75% shop floor Possible use of Deere Gator to get around the facility Metatarsals are required on the first day Business casual dress code Lift up to 35+Pounds Work Location: In person