Reservations Coordinator

What We Look For...We are in search of a friendly, customer service oriented Reservations Coordinator who, through our phone support services and reservations systems, can provide quality guest service to our internal and external hotel guests.The Key ResponsibilitiesMeet and exceed guest and team member expectations by providing Legendary Service and team workOperating hotel switchboard, telephone program, two-way radios, hotel ordering systemGreet all callers with a warm and sincere greetingAnticipate and recognize individual guest needsPass on requests in a timely and accurate manner to appropriate colleaguesAnswer all incoming switchboard calls, greeting callers in the defined manner, directing calls to the appropriate guest room or hotel personnelBe aware of daily events, restaurant, entertainment and special events in hotel areaOperate PBX as the main command center in the event of an emergencyUpdate all reservations comments and alertsAssist the Front Desk with miscellaneous tasks such as but not limited to: filing, copying, word processingQualificationsPrevious front desk, reservations, and/or hospitality experience preferredBe Bold. Apply Now.Like what you see? If interested, please apply now to be considered for this position.Job Posted by ApplicantPro