Guest Services Specialist

Albemarle Estate, an upscale boutique hotel in the heart of Charlottesville, is seeking a full-time Guest Services Specialist to join our hospitality team. This role blends front desk responsibilities, concierge service, and personalized guest support to ensure every guest enjoys an exceptional, seamless experience from arrival to departure.Position Title: Guest Services SpecialistLocation: Albemarle Estate at Trump Winery in Charlottesville, VA - 15 minutes south of Charlottesville city limits &20 minutes north of ScottsvilleWage: $18.00/hr - $22.00/hr + Gratuities and TipsHours: Full-Time - on-site, regularly scheduled 40 hours/week. Open availability is needed including evenings and weekends.We Offer Excellent Benefits IncludingEmployer medical premium paid 80%, dependents paid 40% with low and no deductible options80% employer-paid premiums for dental and visionEmployer-provided Basic Life Insurance with $25k benefitVoluntary Life, AD&D, and Accident plans available26 days paid time off (vacation, sick, and holiday)401k after one year with up to 6% company matchGenerous employee discountsTravel Discounts at Trump HotelsOther employee programs such as TicketsatWork, Shoes for Crews, Red Wing Shoes, Discount Gym Membership at Planet Fitness, employee referral program, monthly educational opportunities and so much more!Essential DutiesProvide exemplary customer serviceAnswer questions, assist with requests, anticipate guest’s needs: assist with luggage, restaurant reservations, food and tourism recommendations, car service, in-house or off site activity reservationsAnswer phone, make reservationsWelcome and check in guests, lead tours of the EstateRespond to inquiries via phone and emailMaintain the appearance of the reception, supply, break, and public areasInspect rooms to ensure they always meet the highest standardsComplete and oversee turndown service, breakfast service, beverage serviceCheck out guests: ensuring correct billing, assist with luggage, and give directions as neededPerform other duties as assigned including but not limited to general office work, cleaning, back up for other team membersRequirementsMust be 21 years of ageMust be able to work weekends, holidays, and evenings as business demandsFamiliarity with general office operationsExperience in Hotel/Customer Service/Hospitality or related fieldReliable transportationRequires standing for extended periods, walking, pushing, pulling and lifting up to 50 pounds, bending, reaching, stooping, kneeling, crouching, walking on uneven surfaces, using ladders, moving up and down stairs.Trump Vineyard Estate, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.Trump Winery participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).