TechOps Consulting Specialist

OVERVIEWTransPerfect is looking for a results-oriented Technology Consulting Specialist capable of working directly with clients & users to transform their business goals into working software solutions using GlobalLink technology.You will work closely with clients and sales to identify real-world customer problems and business opportunities. Using that information, you will work with the sales, production and product management teams to design and implement solutions that will solve the client’s problem, enhance their experience with our technology and encompass a full range of service and technology offerings. We encourage experimentation and pushing innovative technology solutions. This is an opportunity to work within a suite of top-level translation software and contribute to the continued success of our products working with our development team.DESCRIPTIONFocus of the role is on post-sale implementation of software as a service, for TransPerfect clients. To do this well, you need to:Understand the client’s motivation & requirementsAnticipate bottlenecks or potential issues in workflowsProvide creative solutionsBalance the business needs versus technical limitationsCreate a workflow with shared efficiencies—setting up the client as well as the internal TransPerfect localization managementSupport in the pre-sale process for TransPerfect products and solutions.Demo applications with the intent to showcase premium featuresManage discovery conversations with sales or with clients directlyTransform client specific needs into bespoke solutionsArticulate return on investment to clients in licensing TransPerfect solutions as opposed to free versions.Understand complex client requirements, and work with technical partners to implement integrations and robust workflowsManage all stakeholders on any given solution setup. Ensure that every component is configured per the client’s requirements.Help identify and implement new processes and tools as needed. Ensure implementation is possible with available resources and technology as well as partner with product management teams to add features to the roadmap.Creation of clear and concise documentation in shared workspaces. Partner with global sales and production training departments when required to roll out consistent trainings to all applicable users.Collect user feedback and troubleshoot accordingly. Analyze trends and track improvements with transparent communication.Be results-oriented and self-motivated to bring projects to completion.Collaborate with any other process simplification and optimization initiatives taken by the TechOps team. Initiate process improvement projects where necessary to drive the team and business forward.Possess excellent business judgment and a common sense approach to getting things done.Thrive and maintain a positive attitude in a high energy, fast-paced environment.High attention to detail and ability to manage multiple, competing priorities simultaneously.REQUIRED SKILLSExcellent communication both verbal and written, able to communicate complex and conceptual ideas effectively to all levelsHands-on ability to think strategically and tacticallyAbility to influence by establishing credibility, building relationships, being an observer and communicating effectivelyEntrepreneurial spirit with can-do attitude, commitment to teamworkAbility to effectively multitask in order to simultaneously execute multiple projectsExceptional problem solving/critical thinking skills with minimum supervisionAbility to maintain professionalism, focus and result-orientation under pressure and tight deadlinesCapable of creating relationships with teammates across locations and time zones.REQUIRED EXPERIENCEBachelor’s degree or its equivalent2 years’ experience in technology sales or SaaS implementation for B2B customersDESIRED SKILLS AND EXPERIENCEExperience in the localization industry with specific focus in technology or customer relationship managementProven experience working with developers and product managers to define features and execute a product roadmapThorough understanding of software development lifecycle from conception to deliveryData analysis, problem solving and project management skills.User Experience feedback analysis and corrective action planning.Where Your Career Is Going:At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company. End your job search and find your career at TransPerfect #careersNOTjobs.Why TransPerfect:For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. TransPerfect is committed to all recruitment processes and workplace free from harassment, sexual harassment & discrimination.For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.