Workplace Experience Ambassador 2

Position SummaryThe Workplace Experience Ambassador serves as the front-line representative of workplace services, delivering a high-quality, seamless experience for employees, guests, and clients. This role focuses on creating a welcoming, efficient, and productive environment by supporting day-to-day workplace operations, coordinating services, and enhancing overall occupant satisfaction.Key ResponsibilitiesServe as the primary point of contact for workplace-related inquiries, requests, and supportGreet employees and visitors, ensuring a professional and welcoming environmentCoordinate and support daily office operations including meeting rooms, events, and common areasManage and track service requests through workplace systems (e.g., ticketing/work order platforms) and ensure timely resolutionAssist with work order management, including intake, tracking, and follow-upPerform and support audits of workplace spaces, services, and processes to ensure compliance and quality standardsAssist with temporary badge issuance and access coordination as neededSupport email and calendar management for workplace services and shared resourcesCoordinate with and support vendor management activities, including scheduling, communication, and oversight as neededPartner with facilities, janitorial, security, and vendors to maintain a clean, safe, and functional workplaceAssist with space planning, seating arrangements, and workplace moves as neededMonitor and restock office supplies, pantry items, and shared resourcesSupport workplace events, employee engagement activities, and client visitsConduct routine walkthroughs to identify and resolve issues proactivelyMaintain accurate records, logs, and reporting related to workplace servicesQualifications2+ years of experience in workplace services, facilities support, hospitality, or customer serviceStrong communication and interpersonal skills with a customer-first mindsetAbility to multitask and prioritize in a fast-paced environmentProficiency with Microsoft Office and workplace service platformsStrong attention to detail and problem-solving skillsProfessional demeanor and ability to interact with all levels of the organizationWork Environment & Physical RequirementsOnsite role at Annapolis Junction location. May require occasional travel to Columbia, MDRequires standing, walking, and light lifting (up to 25 lbs)Occasional support outside normal business hours for events or urgent needs