Refuse Dispatcher

Under general supervision, performs clerical work in coordinating radio-dispatched collection of refuse/debris. Work involves receiving requests for sanitation service, dispatching Public Works employees to pick up refuse/debris, operating radio communications equipment, and maintaining records. Reports to the Refuse Operations Manger.To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.Receives telephone or radio requests for sanitation services, including requests for pickup of special refuse, irregular household refuse, appliances, and yard debris; logs requests for extra collection services.Dispatches Public Works employees and sanitation trucks to collect special refuse/debris; determines location and number of trucks to be dispatched in response to each request.Maintains radio communications with department personnel; monitors status/location of field trucks and department personnel; conveys/relays information as appropriate.Establishes routing and schedules trucks to fill requests for collection of refuse/debris; reviews equipment status reports to assist in assigning and scheduling trucks.Manages data entry of items picked up, trash can confirmations, registrations and sales.Prepares reports and maintains records of department production, collection activities, and costs; monitors/tracks workload and schedules; prepares daily production reports reflecting collection services, extra pickup requests, and related tonnage; calculates data relating to debris tonnage, customer usage, daily activities costs, monthly production costs, or other data; prepares annual collection reports and forwards to supervisor; maintains file system of departmental records.Processes payroll documentation for the department; reviews payroll cards for accuracy, makes calculations, researches discrepancies, and forwards as appropriate; maintains employee leave records.Prepares or completes various forms, reports, correspondence, logs, daily production reports, annual collection reports, equipment repair forms, employee leave records, spreadsheets, or other documents.Receives various forms, reports, correspondence, production reports, payroll cards, equipment status reports, collection zone maps, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, or other software programs.Generates and distributes reports of average running for compactor, automated and boom trucks; for employee attendance; for total trash can sales; for quick fax claims; and orders supplies as needed and prepares reports requested or needed by superiors.Attends the front desk in the division and interacts with walk-up and call in customers in a professional and courteous manor.Answers incoming telephone calls and communicates via two-way radio; provides information and assistance; records and relays messages; directs calls to appropriate personnel; returns calls as necessary; responds to requests for service or assistance.Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.Performs other related duties as required.High school diploma or GED; supplemented by five months previous experience and/or training involving radio dispatching, service scheduling/coordination, customer service, office administration, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Requires a valid driver's license.Ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.Ability to read a variety of informational documentation, directions, instructions, and methods and procedures.Ability to write reports with proper format, punctuation, spelling and grammar, using all parts of speech.Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.Ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.Ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.Ability to utilize a wide variety of reference and descriptive data and information.Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.Ability to inspect items for proper length, width, and shape, visually with job related equipment.Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.Knowledge of the policies, procedures, and activities of the City and of Public Works Department practices as they pertain to the performance of duties relating to the position of Sanitation Dispatcher.Knowledge of the principles and practices associated with radio dispatching and with operation of radio communications equipment.Knowledge of the principles of the scheduling, routing, and assignment of personnel, equipment, or units within a department, and knowledge of methods for monitoring the location and status of department personnel and equipment.Knowledge of the terminology, principles, and methods utilized within the department.Ability to keep abreast of any changes in policy, methods, computer operations, equipment needs, policies, etc., as they pertain to departmental operations and activities.Ability to comprehend, interpret, and apply regulations, procedures, and related information.Ability to effectively communicate and interact with supervisors, members of the general public, and all other groups involved in the activities of the department.Ability to assemble information, compile statistical data, make applicable calculations, and prepare written reports and documents in a concise, clear and effective manner.Ability to use independent judgment and work with little direct supervision as situations warrant.Ability to handle required calculations using percentages and decimals.Knowledge and proficiency with computers and related software programs.Ability to type and perform data entry accurately and with appropriate speed.Performance Evaluation CriteriaQuality of WorkQuantity of WorkDependabilityAttendanceInitiative and EnthusiasmJudgmentCooperationRelationshipsCoordination of WorkSafetyPhysical RequirementsMust be physically able to operate a variety of office machines, tools and equipment, such as a radio communications/dispatch system, computer, printer, copy machine, fax machine, calculator, or telephone. Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Requires the ability to: coordinate hands and eyes in using job-related automated office and radio communications equipment; handle a variety of items, office equipment, radio communications equipment, control knobs, switches, etc.; use one hand for twisting or turning motion while coordinating other hand with different activities; differentiate between colors and shades of color; talk and/or hear. Must have minimal levels of eye/hand/foot coordination.FLSA StatusNon-Exempt