Veterinary Client Service Representative - Specialty

Join Our Exceptional Team at Portland Veterinary Emergency and Specialty Care (PVESC) as a Veterinary Client Service Representative - SpecialtyAt Portland Veterinary Emergency and Specialty Care (PVESC), we're building a unique and dynamic workplace where our team members thrive, grow, and continuously learn while delivering exceptional care to our patients and their families. If you're looking for a role that combines teamwork, and purpose, we want you to join our team and help us provide the highest standard of care to pets and their people.We're currently seeking a full-time Client Service Representative (CSR) to join our Specialty team. As a CSR, you'll play a key role in supporting our medical team and ensuring that our clients and patients receive exceptional care. We're looking for someone who is friendly, detail-oriented, and eager to contribute to a positive, solution-focused environment.We are a growing multi-specialty emergency and specialty veterinary practice located in beautiful Portland, Maine. Our services include Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Dermatology, Neurology, Cardiology, and more. With endless opportunities for professional development, PVESC is the ideal place to grow your veterinary career.We are honored to be recognized as the Best Veterinary Hospital in Maine, receiving Gold in the Portland Radio Group's Best of the 207 Awards for four consecutive years: 2022, 2023, 2024 and 2025.Why PVESC?We value our team members and are committed to providing a supportive and rewarding workplace. In addition to competitive compensation based on experience, we offer a comprehensive benefits package that includes:Medical, dental, and vision insuranceLife insurance, long-term disability, and morePaid time off, paid volunteer hours, and holiday pay401(k) with employer matchUniform allowance and personal pet discountPaid continuing education and professional development opportunitiesAt PVESC, we foster a team-driven culture where every voice matters. We encourage all team members to share their ideas and collaborate to continuously improve our patient care and workplace environment.Anticipated ScheduleThis is a full-time position with the following available schedules:Monday, Tuesday, Wednesday, Thursday, Friday: 8:00am-4:30pmMonday, Tuesday, Wednesday, Friday: 7:00am-5:30pmSome holidays requiredCompensationStarting at $22/hour, commensurate with experienceWhat You'll Do:Providing a welcoming environment for clients and patients by delivering exceptional client serviceAnswering/responding to incoming communications such as phone calls and emailsAppointment scheduling and managementCommunicating needs of clients and patients to medical teamMedical record organization and collectionReceive and process paymentsRoutine office duties such as scanning, faxing, etc.Who We're Looking For:Experience in customer service is essential; prior veterinary experience is a plus but not requiredA positive, "can-do" attitude and a love for working with people and petsStrong communication skills and the ability to work collaboratively with a diverse teamReady to Make a Difference?If you're excited to be part of a high-performing team that works together to achieve common goals and make a real difference in the lives of pets and their owners, we'd love to talk with you. Come join our incredible team at PVESC, where every day is an opportunity to learn, grow, and make a lasting impact.