Program Manager

*Program Manager – Community Connections* *Full-Time | Albany, NY* *Lead a Team. Strengthen a Community. Make an Impact.* *Are you a strong leader who knows how to bring out the best in a team — while keeping programs organized, accountable, and moving forward?* *IPHNY is looking for a Program Manager to lead our Community Connections program!* Community Connections serves as an important access point for individuals and families seeking housing, resources, support, and greater stability. We’re looking for someone who can balance compassion with accountability, lead a dedicated team, build strong community partnerships, and make sure our program delivers the high-quality services our community deserves. *What You’ll Do* As the Program Manager, you’ll be the person helping keep Community Connections moving forward. You will: * Lead, coach, and support the Community Connections team * Oversee day-to-day program operations and service delivery * Manage staff schedules, time-off requests, timesheets, supervision, and performance * Support hiring, onboarding, training, and professional development * Ensure participants receive person-centered, trauma-informed services and referrals * Help staff navigate challenging situations through de-escalation and problem-solving * Build relationships with community organizations, service providers, and neighborhood partners * Represent IPHNY at community meetings, coalitions, outreach activities, and events * Monitor program goals, outcomes, documentation, and required reporting * Oversee systems and data including HMIS and UniteUs * Work collaboratively with Finance and Operations to monitor program expenses and needs * Keep the program organized, compliant, welcoming, and focused on its mission *Who We’re Looking For* You may be a great fit if you’re someone who can lead with empathy while still holding people accountable. *We’re looking for:* * At least 3 years of supervisory or program management experience in human services or a nonprofit environment * Experience working with individuals experiencing homelessness or housing instability * Strong leadership, communication, and organizational skills * The ability to juggle multiple priorities in a fast-paced environment * Comfort using Microsoft Office, Teams, Zoom, and data-management systems * A valid NYS driver’s license and reliable transportation *Preferred*: A bachelor’s degree in human services or a related field, along with experience in trauma-informed care, crisis intervention, budgeting, grant compliance, or Capital Region community resources. *Why IPHNY?* At IPHNY, our work is about more than programs and paperwork — it’s about people. You’ll have the opportunity to lead a team doing meaningful work every day, strengthen connections throughout our community, and help create pathways toward housing, resources, dignity, and stability. If you’re looking for a leadership position where your ideas, your team, and your work can make a real difference, we want to hear from you. *Ready to Lead Community Connections?* Apply today and bring your leadership, energy, and passion to IPHNY! Schedule: Full-Time, primarily Monday–Friday, with flexibility for occasional evenings and weekends. Pay: $62,353.20 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Work Location: In person