Implementation Consultant I

Job ContextThe Implementation Consultant I is the entry point of the IC career ladder and the primary delivery resource for Simpro Group's SmartStart and Unmanaged customer segments. IC Is deliver structured, workshop-based onboarding focused on core product features, data setup, and foundational configuration. They operate within defined playbooks with close team-lead oversight, building the product knowledge and business acumen required to progress to IC II.What You’ll DoKey ResponsibilitiesDeliver SmartStart and add-on workshop sessions for Unmanaged and small Growth customersGuide customers through foundational product setup: company profile, users, service types, and basic job workflowConduct data and design sessions including forms, layouts, and report configurationLead Hypercare and Getting Started calls within the first 30 days post-go-liveMaintain customer records in Salesforce including session notes, completion status, and readiness scoresCollaborate with IC Team Lead and IC II peers on customer escalations or complexity beyond scopeActively participate in team learning, product update briefings, and quality reviewsSupport the pre-onboarding programme by monitoring portal readiness scores and flagging at-risk customersStaff ProfileStrong organisational skills and attention to detailCustomer-facing confidence in a training or facilitation contextComfortable following structured delivery playbooks and escalating appropriatelyFoundational understanding of field service management or trade-based businesses (desirable)Appetite to grow: IC I is a development role with a defined path to IC IIQualifications & ExperienceExperience in a customer-facing training, onboarding, or support roleFamiliarity with SaaS products or field service management software (advantageous)Strong written and verbal communication skillsWhat You’ll BringWhat We Can Offer YouResponsible Time OffComprehensive medical, dental, vision package with 100% employer paid optionsAdditional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase. Wellness Challenge App, Diabetes Prevention App, and Health Hub App401k/Retirement Plan with 6% employer matchGenerous Parental Leave ProgramPaid Volunteer Leave DaysPublic Holiday Exchange SchemeTalent Referral Program – get rewarded for referring a friend to join our team!Diverse training & internal networking opportunities across all of our product linesOpportunities for career progression and developmentService recognition awardsClick here to find out more about working at Simpro Group!Our Core ValuesWe Are One TeamWe Are Customer CentricWe Are Growth MindedWe Are AccountableWe Celebrate SuccessSimpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.Please note, no agencies will be accepted in the recruitment of this role.