Call Center / Customer Support Specialist

Description We are looking for a Call Center / Customer Service Specialist to join our team in Plano, Texas. In this long-term contract role, you will play a vital part in ensuring exceptional customer experiences by managing inbound calls and resolving inquiries efficiently. If you are passionate about providing top-notch service and thrive in a fast-paced call center environment, we encourage you to apply. Responsibilities Answer high volumes of inbound calls with professionalism and courtesy, addressing customer inquiries and resolving issues promptly. Deliver exceptional customer service by understanding client needs and providing accurate, helpful information. Utilize customer relationship management (CRM) software and other customer service tools to document interactions and maintain detailed records. Troubleshoot and resolve technical issues related to Ethernet and other services, ensuring an effective solution for the customer. Collaborate with team members to enhance overall customer satisfaction and streamline service processes. Follow established protocols to address complaints, ensuring timely and satisfactory resolutions. Maintain thorough understanding of company products, services, and policies to assist customers effectively. Communicate clearly with customers regarding inquiries, service updates, and resolutions. Respond to both internal and external requests for assistance, ensuring timely follow-up through calls, voicemail, and system updates. Accurately input data, such as First Reports of Injury and new claims, into proprietary software, maintaining up-to-date records for all contacts. Apply active listening and probing questions to clarify customer needs and concerns. Distribute or escalate calls to appropriate personnel and work closely with related departments to solve complex service issues. Proactively communicate workflow or service-impacting problems directly to Customer Care leadership. Ensure all work is performed in accordance with company standards, training, supervisory direction, and applicable regulations. Requirements Education: High school diploma or equivalent required; college degree preferred. Experience: Minimum of one year of customer service experience, preferably in a call center environment; relevant industry experience is a plus. Computer Skills: Basic proficiency with Microsoft Office/365; ability to learn proprietary and vendor software programs. Communication: Ability to comprehend instructions and correspondence, prepare clear written communication, and articulate information effectively to both external and internal stakeholders. Learning Agility: Demonstrates strong capacity to quickly grasp new concepts, learns from experience, and adapts to change. Composure: Maintains composure in a fast-paced environment, skillfully manages conflict, and seeks win-win solutions. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .