Client Services Manager

Job Description Client Services Manager – Meals on WheelsRockingham County, NH | Full-Time | Nonprofit Mission-Driven RoleHelp seniors remain independent in their homes while ensuring critical services run smoothly behind the scenes.Our Meals on Wheels program delivers more than meals—we deliver independence, safety, and connection to older adults throughout our community. We are seeking a Client Services Manager who enjoys working with data, improving systems, and ensuring that the services our clients receive are accurate, compliant, and well managed. This role is ideal for someone who combines analytical thinking, attention to detail, and a commitment to mission-driven work.What You'll DoThe Client Services Manager ensures that clients are properly enrolled in programs, services are correctly documented, and billing and reporting systems are accurate and audit-ready.You will also help the organization understand how programs are performing through regular reporting and analysis.Program OperationsSupervise client intake and redetermination processes to ensure eligibility is properly documented.Oversee coding of clients within agency systems.Ensure client information across systems is accurate, complete, and up to date.Data & ReportingPerform "Blue Sheet" reconciliation of planned vs. actual service units in ServTracker.Track and report program activities across services, including meal programs and transportation.Prepare client and service unit data for state reporting and billing to DHHS.Produce regular reports on meal site performance, contract status, and other operational metrics.Compliance & Systems IntegrityMaintain documentation processes and paper trails to support clean audits and strong compliance practices.Monitor internal systems to ensure accurate classification of services and eligibility.Identify opportunities to improve workflows and data accuracy.Team LeadershipSupervise two direct reports responsible for intake and client data entry.Provide coaching, support, and process improvementWhat We're Looking ForExperience5+ years of professional experience.Background in nonprofit services, food service programs, healthcare, or elder services strongly preferred.Experience with Meals on Wheels programs or similar human services programs is a plus.SkillsStrong analytical and problem-solving ability.Excellent attention to detail and data accuracy.Ability to manage multiple projects and deadlines simultaneously.Collaborative team player who enjoys improving systems and processes.Strong proficiency with Microsoft Office, especially Excel.Personal QualitiesHigh integrity and commitment to accountability.Curiosity and love of learning.Interest in working in a mission-driven organization serving older adults.Why Work With UsMake a direct impact on the lives of older adults in your communityWork in a mission-focused nonprofit environmentOpportunity to shape systems and processes that support critical servicesCollaborative, supportive team cultureMeals on Wheels is an equal opportunity employer committed to building a diverse and inclusive workplace.If you're someone who enjoys combining data, operations, and mission-driven work, we encourage you to apply.Company DescriptionMeals on Wheels of Rockingham County is dedicated to providing nutritious meals and beneficial support services to older and disabled residents of Rockingham County, who need assistance to help preserve long-term health, well-being, and independence.Company DescriptionMeals on Wheels of Rockingham County is dedicated to providing nutritious meals and beneficial support services to older and disabled residents of Rockingham County, who need assistance to help preserve long-term health, well-being, and independence.