Customer Service Representative

Do you love helping people and making someone’s day better with great service?For 50 years, Asher's has been recognized as the leading residential exterior remodeling contractor in the Chippewa Valley. We value integrity, honesty, true craftsmanship and believe in total customer satisfaction without compromise.Job Description:As a Customer Service Representative, you’re not just answering phones, you’re creating the first impression for homeowners who are looking for trusted solutions for their homes. Your ability to listen, connect, and guide customers will help turn their questions into scheduled consultations with our team.If you’re organized, friendly, and love solving problems, this could be the role where you truly shine.This role is perfect if you enjoy building relationships, staying organized, and helping customers feel heard and supported. Your work will directly contribute to a positive customer journey and help homeowners take the next step toward improving their homesEssential Functions:Answer customer inquiries by phone, email, and chatQuickly follow up with customers who leave messages or request informationSchedule in-home consultations with our Sales ConsultantsAsk thoughtful questions to understand what customers needRecord customer details and interactions in our CRM systemWork closely with sales and operations teams to ensure a smooth customer experienceHelp identify ways to improve our customer service processMeet team goals for response times, appointment scheduling, and customer satisfactionThis position will require occasional travel to our Onalaska location as well as up to 5 weekend days/yearKnowledge, Skills and Abilities:Enjoy talking with people and helping solve problemsHave 3+ years of customer service or customer relationship experienceAre comfortable using CRM or customer management softwareStay organized and manage multiple conversations at onceCommunicate clearly, professionally, and confidentlyWork well independently but enjoy collaborating with a teamWhy You’ll Love This Role:Competitive pay: $20–$23 per hourBe part of a supportive, team-oriented environmentDevelop valuable customer service and communication skillsMake a real impact on the customer experienceOpportunities for training, growth, and developmentFull Benefits package includingIf you are looking to become a long-term employee in a culture that embraces growth, teamwork, innovation and that values great service this may be the opportunity for you! We take care of our employees with top industry compensation and a comprehensive benefits package including:Health InsuranceDental InsuranceVision Insurance401k with company contribution and 2-year vestingLong-term DisabilityShort-term DisabilityLife InsurancePaid Holidays (including your birthday!)Generous Paid Time Off (PTO)Clothing AllowanceVarious BonusesAccidentCancerCritical Illness***Recruiters/Recruitment agencies: Please do not contact this company regarding recruitment assistance***