Legal Specialist

Job Description: Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required. Work effectively in a highly collaborative environment with a variety of business partners Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution Requirements: JD from an accredited US law school or foreign law degree and LLM is required Flexible and customer service focused Outstanding written and verbal communication skills are required Ability to communicate complex ideas to diverse audiences clearly Ability to handle changing or competing priorities to support business needs Excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook Benefits: medical dental vision life 401K PTO sick days