Director, Client Relations

About the Role What does it take to keep Fortune 500 clients not just satisfied — but genuinely delighted? At Plus Relocation, we've built our reputation on exactly that, and the Director, Client Relations is central to making it happen. In this role, you'll own a portfolio of high-value client relationships, serving as a trusted advisor and strategic partner to some of the world's leading companies as they navigate the complexities of global mobility. You're not just managing accounts — you're shaping experiences, solving problems before they surface, and building the kind of loyalty that turns clients into long-term partners. If you thrive on complex challenges, love building relationships at the executive level, and want to do it all within a values-driven culture that actually walks the talk — we'd love to meet you. Key Responsibilities Manage and grow assigned client relationships with a focus on retention, profitability, and service excellence Develop strategic plans and best practices that deepen client partnerships and drive measurable outcomes Consult with clients and internal teams on global mobility trends, policy changes, and program enhancements Design and conduct tailored client business reviews Serve as the escalation point for client and relocating employee issues when it matters most Partner with the Client Relations team on account management strategies and new opportunities Support sales presentations and new client implementations as needed Represent Plus in industry forums and professional networks Qualifications Minimum 5 years of experience in account management within the global mobility industry Demonstrated ability to manage complex, executive-level client relationships Strong consultative and negotiation skills Excellent verbal and written communication skills Self-starter who works well autonomously and as part of a collaborative team Proficiency in Microsoft Office; ability to learn new systems quickly College degree preferred or equivalent experience CRP and/or GMS certification preferred Compensation and Benefits Summary This role offers a salary range of $95,000 – $120,000 annually, based on experience and qualifications. In addition to base salary, this position is eligible for: Annual discretionary profit-sharing bonus Paid floating holiday 401(k) retirement contributions General Benefits: Multiple medical plan options with a significant portion of premiums paid by the company Dental and vision coverage Health Savings Account (HSA) with employer contributions Paid Time Off (PTO) and paid volunteer hours Company-paid life, AD&D, short- and long-term disability insurance Employee Assistance Program (EAP) Wellness incentives and strengths-based development culture Flexible remote work Why Plus Relocation? We believe work should be meaningful, rewarding, and fun. At Plus, you'll join a values-driven team that's committed to helping our clients — and each other — thrive. We invest in your growth, recognize your contributions, and support you with benefits that go beyond the basics. Our mission is simple: Deliver Delight. And we live that mission every day — with our clients, our partners, and our team.