Application Support Analyst
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ApplicationSupportAnalyst
Background
Ourclientisagloballeaderinqualificationverificationoperatingforover10years,helpingorganisationsprotectthemselvesfromacademicandprofessionalfraud.Theirplatformissimpletoimplement,easytouse,anddeliversanexcellentexperienceforbothusersandapplicants.Organisationssavetimeandmoney,whileapplicantstransitionseamlesslyintonewrolesoracademicopportunities.
Theyaregrowingrapidlyandtheircustomersareseekingadditionalproductsandservices,thisiswhereyoucomein.
WhatWe'reLookingFor
AtalentedIT-focusedindividualwhowantstojoinanexperiencedteam
Strongcommunicatorwhocanexplaincomplexsystemsclearly
Abilitytounderstandsystems,applications,andprocessesend-to-end
Knowledgeofdatabases,networks,andsecurityalignedwithISO27001standards
Proactiveownershipofissuesacrosssoftware,hardware,andnetworks
KeyResponsibilities
Providesecond-lineapplicationsupport,investigatingandresolvingtechnicalissues
Troubleshootandidentifydefectsacrossapplications,data,andprocesses
Recommendandimplementimprovementstoexistingsystemsandapplications
Supportproductandtechnicalteamsintestingandreleaseactivities
Maintainandcontributetothetechnicalknowledgebaseandbusinesscontinuitydocumentation
Manageandmonitorserverstoensuresystemavailabilityandperformance
Monitorsystemperformanceandresolvedataorconfigurationissuesasneeded
Evaluateuserfeedbackandrecommendsystemenhancements
Education&Qualifications
Bachelor'sdegreeinComputerScience,IT,Engineering,orrelatedfield
KnowledgeofISO27001standards
Minimum2yearsofrelevantexperience
Experienceworkingwithstakeholders
Strongcommunicationskills
KeySkills&Knowledge
Deepunderstandingofhowapplicationsandsubsystemsinteract
Abilitytobridgetechnicalandnon-technicalstakeholders
Stronganalyticalskillstoidentifyrootcausesfromambiguousproblems
DesirableSkills
Experiencewithcloud-basedenvironmentsandmigrations
WhatYou'llGain
Opportunitytogrowwithafast-pacedorganisationwherenotwodaysarethesame
Acollaborativeenvironmentwhereyourideasinfluenceproductdevelopment
Aculturewithminimalhierarchy—focusedoncontributionandinnovation
Continuouslearningthroughexposuretonewtechnologiesandchallenges
Abilitytoshowcaseandexpandyourtechnicalandproblem-solvingcapabilities
AdditionalInformation
Weencouragecontinuouslearninganddevelopment.Youwillhaveaccesstoongoingtrainingandopportunitiestoenhanceyourexpertise.
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