Auto Total Loss Supervisor

COMPANY OVERVIEW:Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Total Loss Supervisor to join our team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business.SCOPE:The Total Loss Supervisor oversees Total Loss Auto Claims Adjusters, ensures accurate handling of total loss claims and salvage recovery within the claims department and drives operational excellence in claim handling. The supervisor manages the end-to-end process, from assessing total loss valuations to coordinating salvage disposal with vendors and auctions. This role combines leadership, technical expertise in total loss claims, and a strong customer service orientation. The supervisor will coach adjusters, review complex claims, establish best practices, and ensure compliance with company and regulatory standards.This is a remote opportunity, and the ideal candidate will have prior expertise with Total Loss Claims in Florida, Texas and Georgia markets. Extensive experience in coverage and liability required. This position offers a remote work arrangement, allowing the ideal candidate to work from their preferred location.RequiredFluency in Spanish is highly desirable but not required. DUTIES:Supervise and mentor a team of Total Loss Adjusters and Salvage Coordinators, providing guidance and support on technical claims mattersManage workloads, assign claims, and ensure the team meets performance metrics, deadlines, and quality standardsFoster a culture of continuous improvement and collaboration within the team, providing ongoing training and professional developmentConduct performance reviews, offer constructive feedback, and develop performance improvement plans as neededOversee the accurate and timely handling of total loss claims, including vehicle, property, and other insured assetsEnsure total loss evaluations are completed according to company guidelines and state regulatory requirementsMonitor the total loss claims process to ensure all steps, from initial claim to settlement, are handled efficiently and effectivelyApprove settlements on total loss claims within authorized limits, ensuring fair compensation for the insuredSupervise the process of salvaging total loss assets, coordinating with salvage vendors and auctions to maximize recovery valueEnsure compliance with state laws and company policies regarding salvage titles and the transfer of ownershipAnalyze salvage trends and vendor performance, making recommendations to optimize the salvage process and improve recovery ratesWork closely with salvage partners to resolve any issues related to the disposal or valuation of salvaged assetsEnsure the team adheres to all state and federal regulations, company policies, and industry best practicesReview claim files regularly for accuracy, completeness, and compliance, providing feedback and corrective actions as neededHandle escalated claims, customer disputes, and complex total loss cases, working to resolve them in a fair and timely mannerAssist in audits and ensure readiness for regulatory examinationsTrack and report key performance metrics, including salvage recovery rates, claim cycle times, and settlement accuracyIdentify trends, potential risks, and opportunities for process improvement through data analysisCollaborate with senior management to develop strategies that enhance claims efficiency, reduce costs, and improve customer satisfactionWork closely with other departments, including underwriting, legal, and finance, to ensure seamless claim processing and resolutionServe as the subject matter expert for total loss and salvage operations, providing insight and recommendations to improve company-wide processesEDUCATION:Bachelor's degree in business or a related field preferred. Experience in lieu of degree also consideredAdjusters license requiredSKILLS & EXPERIENCE:Minimum of 3- 5 years of experience in property and casualty claims management, with a focus in total loss claims and salvage operationsProficiency in claims management software and MS Office applications (Excel, Word, Outlook)In-depth knowledge of state and federal regulations related to claims handling, total loss, and salvageStrong understanding of auto repair estimates, vehicle valuation tools (e.g., CCC, Mitchell), and salvage auction processesProven ability to lead, develop, and manage a team in a fast-paced environmentExcellent written and verbal communication skills, with the ability to interact with internal teams, vendors, and customersStrong analytical and decision-making skills, capable of handling complex claims and resolving escalated issuesA commitment to delivering exceptional customer service and maintaining high levels of customer satisfactionBENEFITS:401(k) Retirement Savings Plan with employer matchComprehensive Medical, Prescription Drug, Vision, and Dental InsurancePaid Time Off, Holidays, and Leave programsFlexible spending accountsBasic Life Insurance and Voluntary Life/ADDVoluntary Short Term and Long-Term DisabilityPlease note that the salary range listed is an estimate provided by the job board and might not align with accurate information. The actual salary for this position may vary based on experience and qualifications. Candidates are encouraged to discuss compensation during the interview process.UAIC participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees. All employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.